Director of Product

• Strategic Leadership

  • Define and communicate the long-term product vision and roadmap across all product lines, including digital provider portal, mobile app, integration with third-party systems (treatment planning software, live chat, etc.), internal case management tools, and manufacturing systems

  • Align product strategy with overall company goals, market opportunities, and clinical advancements

  • Redefine clearer ownership channels 

• Product Development

  • Lead a team comprised of a Senior Product Manager and a Data Analyst to prioritize and deliver high-impact product initiatives

  • Partner with engineering, clinical, manufacturing, sales, support, marketing, and finance teams to bring new features and improvements to aligner technologies, treatment protocols, and digital features to market

  • Oversee product lifecycle management—from ideation through launch, feedback, and iteration

  • Own product + project management of a subset of actual products/features on the roadmap

  • Help further implement our mission “customer obsession drives profitable growth” by leveraging the voice of customer work including engagement with customers, key opinion leaders, and faculty members to drive decision making

• Cross-Functional Collaboration

  • Act as the central liaison between Product, Marketing, Clinical, Operations, Sales, Support, and Engineering

  • Ensure cross-functional teams are aligned on product goals, requirements, timelines, and KPIs

  • Partner with product marketing to engage regularly with our providers to uncover unmet needs, pain points, and opportunities for innovation

  • Send detailed comms via stakeholders' preferred means of communication

• Data-Driven Decision Making

  • Use data and analytics to measure product performance, customer satisfaction, and treatment efficacy

  • Drive continuous improvement using customer feedback loops and post-launch reviews

• Proven experience in people and product management (bonus points for healthcare or start-up experience)
• Expertise in digital product development
• Strategic mindset with the ability to execute tactically
• Exceptional organizational skills and attention to detail
• Clear, confident communicator across teams and stakeholders
• Willing to travel at least twice a quarter

Pay & Perks

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it 
• Work from home stipend 
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Significant discount on our customized treatment plans and aligners
• You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

Our range for this role is $185,000-190,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have an option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

Some insight into our culture that leaves an impression:

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more. 
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement. 
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.  
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.