Director of Product

The Position

CallRail is looking for an experienced and collaborative Director of Product to lead our AI-driven product and design strategy, emphasizing solutions that address core customer pain points while. This role requires a seasoned leader who excels at building strong partnerships to execute a cohesive, customer-centered product strategy that aligns with compliance, safety, and industry best practices. A candidate who has experience launching new products to market and with a UX design background is ideal. 

 What You'll Do 

• AI Product Vision & Strategy: Shape and drive a strategic product roadmap focused on AI-powered solutions that directly address customer challenges, delivering measurable value and driving business impact.
• Cross-Functional Leadership: Partner closely with engineering and go-to-market teams to ensure cohesive product development and seamless execution. Cultivate a collaborative environment that balances design vision, technical feasibility, and market demands.
• Customer Problem-Solving: Work with customer success, sales, and research teams to deeply understand customer needs, translating these insights into AI-driven products that provide targeted solutions for real-world issues.
• Compliance & Safety Focus: Champion compliance and safety by embedding regulatory and privacy requirements into all AI product strategies. Proactively monitor and adapt to evolving regulations, prioritizing transparency and ethical use.
• Customer-Centric Product Development: Lead the development of customer-centric AI solutions across mobile and web platforms, ensuring products are intuitive, accessible, and directly address core user needs.
• Go-to-Market Strategy: Develop and drive effective go-to-market strategies in partnership with marketing and sales. Oversee product launches and post-launch activities, gathering feedback and continuously optimizing the customer experience.
• Market & Competitive Analysis: Conduct ongoing market research and competitive analysis to inform product direction, refining the roadmap to stay aligned with industry shifts and consistently solve customer pain points.
• Team Leadership & Mentorship: Build and lead a team of product managers, fostering a collaborative and customer-focused culture. Mentor the team to drive a problem-solving mindset, translating customer challenges into high-value AI solutions.
• Metrics & Continuous Optimization: Define KPIs to measure the effectiveness of AI-driven solutions. Utilize data-driven insights to continuously improve products, ensuring they meet evolving customer needs and deliver optimal outcomes.

 What You'll Need

• Experience: 10+ years in product management and UX design with proven expertise in AI-driven products, B2B SaaS, and customer-centric development. Demonstrated success in leading through strong cross-functional partnerships. 
• Collaborative Leadership: Seasoned experience fostering close relationships to align product and design goals, solve challenges collaboratively, and ensure cohesive execution from concept to launch.
• Customer Problem-Solving Focus: Proven ability to identify and prioritize customer challenges and build solutions that deliver measurable impact. Passionate about creating products that address real-world customer needs.
• Compliance Expertise: Strong understanding of compliance, safety, and regulatory requirements, particularly within AI and data privacy.
• Analytical & Strategic Thinking: Skilled in market research, product analytics, and competitive analysis, with the ability to use insights to guide product decisions and strategy.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. Advanced degree (MBA or MS in relevant field) is a plus.

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

 Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events 
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).