Director of Product

Founded in 1876, the Appalachian Mountain Club is the oldest conservation, education, and outdoor recreation organization in the United States. AMC helps people enjoy and protect the outdoors through conservation, recreation, lodging, education, and volunteer-led experiences across the Northeast. 

AMC is hiring a Director of Product to lead a new product function and help guide a multi-year technology roadmap across member and donor systems, lodging and booking, volunteer technology, data, and shared platforms. This role will translate organizational priorities into clear product decisions, connect business needs with technology delivery, and build practical ways for AMC to prioritize, sequence, and measure technology work. This role reports to the Vice President of Technology and works closely with leaders across AMC’s business, operations, and mission teams. Product at AMC is business-facing, technology-aware, and accountable for value. The Director of Product will partner closely with technology leaders who own architecture, systems, integrations, infrastructure, project coordination, and support. 

The role can be remote, but the candidate must be within driving distance of AMC’s lodges and locations for attending meetings, staff gatherings, and other events.   

What You Will Lead 

• You will lead product strategy and execution across AMC’s highest-priority technology streams: 

• Member and donor experience, including CRM, membership, giving, self-service, and constituent data. 

• Lodging, booking, and hospitality technology, including guest experience, reservation platforms, and related integrations. 

• Volunteer and community systems, including onboarding, access, communications, and support experiences. 

• Data, reporting, integrations, and shared platforms that help AMC operate as a more connected organization. 

What You Will Be Doing At AMC 

• Own and refine AMC’s product roadmap, organizing work around measurable mission and business outcomes. 

• Translate AMC’s technology roadmap into clear priorities, sequencing, tradeoffs, risks, and decisions. 

• Convert business and user needs into clear requirements, user stories, acceptance criteria, success metrics, and launch plans. 

• Establish practical product practices for intake, prioritization, backlog ownership, sprint readiness, stakeholder review, release planning, and adoption measurement. 

• Lead product reviews with senior leaders, clearly communicating progress, risks, dependencies, and decisions needed. 

• Partner with technology leaders, implementation partners, business stakeholders, and frontline users to ensure work is valuable, feasible, adopted, and measurable. 

• Coach product managers or product owners and set a standard for transparent prioritization and disciplined delivery. 

What AMC Is Looking For 

• 7+ years of product management, product leadership, or technology transformation experience, including ownership of a cross-functional roadmap or product function. 

• Experience leading complex platform implementations such as CRM, AMS, PMS, booking, marketing automation, ERP, data, or other enterprise systems. 

• Strong product discipline, including discovery, prioritization, backlog management, stakeholder engagement, release planning, and success measurement. 

• Excellent communication skills, with the ability to connect strategy, business process, product requirements, technical constraints, and adoption needs. 

• Experience working with senior business stakeholders, technical teams, and external implementation partners. 

• Passion for AMC’s mission and interest in helping people experience, enjoy, and protect the outdoors through better technology. 

The right candidate 

The right candidate is strategic, hands-on, and collaborative. You can make thoughtful tradeoffs, bring stakeholders along, and build trust while moving complex work forward. 

What AMC Can Offer You   

Salary: $116,596 - $163,282 

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.  

Benefits  

• Health Plan: Generous employer contributions through Cigna with optional vision and dental.  

• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.  

• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.  

• Retirement: Mandatory 403(b) with 4% matching employer contributions and a vesting schedule.  

• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.  

• Other Team Member Perks:  

• 30% discount on AMC Merchandise  

• Free Annual AMC Membership  

• 10 Free nights at AMC locations  

• Educational Assistance  

• Prodeals discounts on equipment & gear and more!  

To Apply:   

Please include a resume and cover letter. No phone calls or agencies please.  

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.  

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.