As the Director of Product UX, you’ll lead a talented team responsible for shaping the usability, quality, and effectiveness of our public-facing digital product experiences. You’ll collaborate closely with Product leadership, evangelizing user-centered practices and driving measurable behavior change that aligns with business outcomes.
Key Responsibilities
Vision and Strategy:
Lead the vision and strategy for the Product UX team.
Oversee Digital User Experience managers and practitioners.
Make data-driven, audience-led, results-oriented decisions.
Prioritize and provide strategic design recommendations.
Coach, counsel, and write performance appraisals for team members.
Assist with recruiting, hiring, and onboarding new team members.
Collaboration and Alignment:
Work directly with Digital Product Directors and other leaders.
Coordinate digital product discovery, audience research, and analysis.
Conceptualize, roadmap, and refine processes.
Conduct demos and manage dependencies across all product teams.
Cultivate strong relationships with internal and external business partners.
Present and defend user experience design vision to senior leadership.
Qualifications
Bachelor’s Degree and/or 7-10 years of experience in digital product technology, strategy, development, and/or design within an enterprise environment.
Minimum of 3 years directly supporting, training, and mentoring other contributors.
Solid knowledge of modern interaction design and prototyping tools (e.g., Adobe XD, Axure, Sketch).
Awareness of User Interface principles and Web accessibility standards.
Familiarity with HTML, JavaScript, and CSS design/coding.
Experience with Adobe Experience Manager content management system and Adobe Analytics is a plus.
Excellent project management, written, and verbal communication skills.
Comfort presenting digital product experiences to business partners and senior executives.
Location:
This position will be based at our National Executive Office (NEO) in Memphis, TN
The position will be eligible for a hybrid work schedule including in office days at NEO.
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Benefits & PerksThe following Benefits & Perks apply to Full-Time Roles Only.We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
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What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ®
At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.”
As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live.
View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude.
To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
