Director, Product Table, Asia

Duties and Responsibilities:  

Product / Go-to-market strategy 

• Based on market and customer insights, build an LNW Asia vision of our tables ecosystem, encompassing all elements of our product line (see product knowledge). 

• Understand the market & competitive offerings very well and develop the right plan including our market positioning to ensure we set ourselves up for success. 

Customer Engagement 

• Manage a B2B client list in a professional and organized manner with regular product feedback & review meetings, share client requirements and build a strong list of product feature requests. 

• Support our sales team to build high value customer proposals and ensure customers have the L&W offering at the top of their wish list. 

Product Knowledge 

• Develop a deep understanding of our products to effectively communicate their features and benefits to clients including (but not limited to) shufflers, progressives, table game software, proprietary table games, smart/digital tables, data ecosystem etc. 

• Become the industry expert to represent LNW and the broader Table games category for LNW at events, customer engagements and regulatory interactions across Asia.  

• Manage a small team of technical and product experts to drive installations and customer engagement. 

Product Development 

• Incorporate a tight project management methodology to ensure that all stakeholders (customers, sales, management, marketing, R&D, product management etc) are aligned and in the loop of our developments. 

• Work closely with and influence the R&D team to bring our product roadmap to life in a timely manner. 

• Take ownership of Asia market inputs into R&D initiatives across a broad category of products and ensure alignment with the ETG and Slots teams 

Education and Qualification:  

• Master’s degree preferred with strong operator / customer facing experience. 

• Proactive, high energy and a strong work ethic necessary to succeed in a dynamic, fast-moving and results-oriented environment. 

• Tech & data (data ecosystem, analytics, metrics) savvy, customer service oriented, professional, resourceful, patient and tactful in handling customer inquiries and negotiations. 

Experience:  

• A minimum of 10 years in operator / customer facing / consulting roles. 

• Innovation driven, proven experience in developing new solutions and designing market leading features. 

• A track record of developing strong working relationships with executives, peers, and associates. Industry references will be required. 

Working Conditions:  

• This is not a 9 to 5 role. This role requires irregular work hours for calls across all major time zones (US, Europe, India, Asia, ANZ), clients meetings and requires a level of personal flexibility.  

• This role requires frequent international travel as well as a regular commute between LNW offices in Clark, Macau and Singapore. 

Workplace Health & Safety:  

• Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace  

(Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.) 

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. 

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.