Cedar
Cedar is committed to improving the healthcare billing experience for all.
United States
Remote

Director, Product Strategy & Operations

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Employer Provided Salary: 199,750-235,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

<div ><p>Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.</p><p>Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.</p></div><p><strong>The Role</strong></p><p>Cedar is improving the healthcare financial experience to ensure all patients can easily and affordably pursue the care they need. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.</p><p>We are seeking an outstanding leader for our growing Product Strategy & Operations team. Product Strategy & Operations empowers our Makers Team (eng/product/design/data science) to be as effective as possible. As the leader of the Product Operations team, you will partner with leaders across Cedar to build product strategy and drive outstanding product execution through build, launch, support, and sunset, and develop a team of your own to do so at scale. You will work at both strategic and tactical levels to drive process improvements across our Makers organization and interfaces with commercial and executive partners. </p><p>You are both a great teammate as well as a business innovation driver that enjoys results-oriented challenges in a dynamic environment. You not only understand the startup landscape, but you also believe in Cedar’s mission to improve the patient experience.</p><p><strong>Responsibilities:</strong></p><ul><li>Partner with Cedar leadership to develop strategy by supporting data driven decisions and leading streamlined cross-functional collaboration at all levels of the organization</li><li>Support outstanding execution by developing process-light approaches to building and launching products, accounting for cost and impact, and driving continuous improvement with the insights you collect along the way </li><li>Partner with Product, Growth, and Delivery teams to bring new products and features to market by supporting go-to-market strategy development, execution, and impact assessment</li><li>Foster outstanding internal and external communication around our evolving product direction including board of directors and cross company reporting and roadmaps, documentation, and release notes</li><li>Support strategic product initiatives as needed through program management and analysis</li></ul><p><strong>Skills & Experience:</strong></p><ul><li>8+ years of relevant professional experience in product operations, consulting, finance, or similar, ideally in a high-growth and/or technology environment serving enterprise customers </li><li>4+ years of management experience </li><li>Bias-to-action and hands-on experience delivering business results. You're not afraid to roll up your sleeves. You’re ready to get into the weeds when needed, and are willing to learn the detailed ins-and-outs of our operations to improve, build and scale.</li><li>Strong organizational skills. Ability to lead and prioritize multiple projects and deadlines. Process-driven with a focus on the details.</li><li>Excellent cross-functional communication skills. Must be comfortable speaking with clients and senior internal audiences. You have a knack for building relationships with cross-functional partners, and know how to lead projects and ensure that achievements are hit.</li></ul><p><strong>Compensation Range and Benefits</strong></p><ul><li>Salary Range: <strong>$199,750 - $235,000</strong></li><li>This role is equity eligible </li><li>This role offers a competitive benefits and wellness package</li></ul><p>*Subject to location, experience, and education</p><p>#LI-REMOTE</p><p>#LI-TN1</p><div ><p><strong>What do we offer to the ideal candidate?</strong></p><ul><li ><span >A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year</span></li><li ><span >Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you</span></li><li ><span >For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge</span></li><li ><span >16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work</span></li><li ><span >Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) </span></li><li ><span >Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)</span></li><li >Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation</li><li ><span >Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally</span></li></ul><p><strong>About us</strong></p><p>Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.</p><p>As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.</p></div>

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
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Other US Location
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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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