Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Director of North America, Pre-Sales Platform Specialists.
About the job
This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy.
As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.
Responsibilities
In this role, you’ll:
- Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
- Mentor, support, and challenge managers to create and execute innovative solutions.
- Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
- Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
- Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 10+ years of experience, including people management within a technology or SaaS environment.
- Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
- Demonstrated experience mentoring and developing leaders at multiple organizational levels.
- Exceptional executive communication and presentation skills.
- Strong collaboration skills and experience navigating matrixed, cross-functional environments.
- Expertise in product strategy, go-to-market planning, and solution architecture.
- Proven ability to drive business results in a fast-paced, growth-focused setting.
- Organizational and program management skills.
Desired:
- Experience supporting large regional teams within a global environment.
- Familiarity with cloud computing, sales enablement, or value engineering.
- Track record of building trust and supporting leaders through growth and transitions.
Location
- This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $206,784.00 - $258,480.00.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until May 01, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Skills Required
- 10+ years in software engineering or solution architecture
- At least 5 years in a leadership role managing technical teams
- Strong technical background with experience in software development, data platforms, and cloud technologies
- Proven ability to develop and execute technical strategies
- Exceptional communication and presentation skills
- Strong customer advocate with a track record of driving customer success
Twilio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twilio and has not been reviewed or approved by Twilio.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision alongside disability and life insurance. Mental health programs and covered therapy sessions reinforce the depth of coverage.
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Parental & Family Support — Parental leave is noted as generous for both birthing and non-birthing parents, complemented by family medical leave and adoption support. Fertility assistance with meaningful lifetime caps further supports family-forming needs.
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Leave & Time Off Breadth — Remote-first flexibility is paired with unlimited PTO, sick time, company-wide breaks, and paid volunteer hours. These policies signal broad time-off options that support work-life balance.
Twilio Insights
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
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