Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a strategic Director of Product to lead our Post-Order product suite. In this critical role, you will define and execute the vision for products that enhance the post-purchase experience, driving innovation to improve customer satisfaction and operational efficiency. You will partner closely with cross-functional teams to deliver impactful B2B solutions that support Xometry’s continued growth. This is a full-time position focused on building the next generation of post-order tools in the manufacturing space.
Responsibilities:
- Define the product vision and roadmap for Xometry's post-order products, ensuring alignment with business strategy and market opportunities.
- Collaborate with engineering, design, operations, and customer service to deliver seamless post-order experiences.
- Conduct in-depth analysis to understand customer post-order needs and identify opportunities for improvement.
- Develop and implement post-order product launch strategies, ensuring successful execution.
- Own the post-order product lifecycle, driving continuous enhancement based on feedback and data.
- Utilize analytics to measure and optimize post-order product performance.
- Stay informed about industry trends in post-order management and logistics.
- Oversee the development of documentation and support materials for post-order processes.
Qualifications:
- 10+ years of experience in product management, with 3-5 years leading product development teams.
- Strong business acumen to manage post-order business outcomes.
- Proven track record of successfully launching and scaling B2B post-order solutions.
- Excellent leadership and communication skills to collaborate effectively with teams.
- Experience building high-performing product teams in a fast-growth environment.
- Strong analytical skills and a data-driven approach to decision-making.
- Ability to translate customer feedback into actionable post-order strategies.
- Executive presence and the ability to communicate post-order vision to stakeholders.
- Understanding of post-order processes, logistics, and customer service.
- Experience managing product roadmaps for post-order or related enterprise software.
- Experience working in a fast-paced, growth-oriented company.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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What We Do
Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. With its proprietary technology, Xometry creates a marketplace that enables designers and engineers to rapidly source high-quality on-demand manufactured parts and assemblies. Xometry's innovative platform also empowers sellers of manufacturing services across the nation to grow their businesses. Xometry’s buyers range from self-funded startups to Fortune 100 companies.
