Director, Product Operations for DPS

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly qualified, dynamic, and experienced individual to join the Debit Processing Service (DPS) Operations team as the Director of Product Operations. This role will focus on driving process improvements, enhancing tools, introducing key efficiencies across the organization and creating product performance data analysis with the objective of improving data driven decision, productivity, and customer satisfaction.

The ideal candidate will have a strong background in product operations, a passion for optimizing workflows, and a proven record of accomplishment. This role will report to VP, DPS Operations

Key Responsibilities

• Leadership: Lead, mentor, and develop a product operations team to increase their influence and impact across their product, technology and client services teams to achieve organizational goals.

• Operational Oversight: Own and oversee operational team, ensuring they are effectively leading and executing operational activities.

• Process Improvement: Identify opportunities to design, automate, optimize, implement processes to enhance operational efficiency and effectiveness.

• Tools Enhancement: Evaluate and enhance existing tools to support operational activities impacting product, technology, and client services.

• Cross-functional Collaboration: Work closely with product management, technology, client services, and other departments to align operational processes with organizational objectives.

• Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure alignment and support for operational initiatives.

• Data-driven Decision Making: Drive and maintain key product operational metrics and enable data to identify opportunities for improvements.

• Performance Metrics: Develop and track key performance indicators (KPIs) to measure the impact of process improvements and tool enhancements.

• Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation and staying abreast of industry best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Prefer 4-6 years experience in a leadership position
• Your high EQ enables you to deftly navigate a changing business landscape and use influence across various team
• Proven experience in the payments industry, with exposure to real operations activities such as product management lifecycle, change management, release management, incident management, etc.
• A data-driven mindset, healthy skepticism, with strong analytical skills and a deep curiosity about company data, demonstrated by your ability to derive actionable insights based on data analysis.
• Proven ability to create and manage operational dashboards and metrics to help measure health, drive decisions and direction.
• Strong understanding of product management processes, frameworks and tools.
• Exceptional communication and interpersonal skills.
• Strong cross-functional background partnering with support, sales, product, technology, design and client services teams.
• Experience with implementing enhancements, process efficiencies, new tools and processes.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Experience in the technology, payments or software industry.
• Knowledge of industry best practices in data intelligence and market insights.
• Familiarity with agile methodologies and framework

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 166,600 to 218,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.