Director, Product Management

Director, Product Management (Fulfilment Experience)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Fulfillment Technology team drives the fulfillment optimization solutions across planning, promise and execution. The team solves the above at global scale, balancing customer experience while optimizing on supply chain parameters. Its a good blend of solving for global strategy, top-notch customer experience and designing advanced high-scale optimization solutions.

1. Whats the service capacity need to be built ? Where & how much should we build our capacity?
2. How do we scientifically approach capacity allocation across orders, customers.
3. How do we optimize the network to provide top-notch customer experience at an optimal cost.

What You will do:

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within supply chain system
• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.
• Identify new opportunities to enhance key business metrics in supply chain management.
• Drive new product development with clear objectives and timelines, fostering collaboration across teams and employing rigorous project management methodologies.
• Inspire the team with your product vision, collaborating cross-functionally to realize it.
• Develop a top-tier supply chain management system that aligns with business objectives, enhances operational efficiency, reduces costs, and exceeds customer expectations.

Essential Qualifications:

• 10+ years of product management experience, with a track record of developing and executing a compelling product vision
• Leadership experience with a history of successfully launching and sustaining products and programs
• An analytical mindset suited to a fast-paced, data-driven, highly dynamic start-up like environment and the capability to translate ambiguous problems into insights, scoped features, and projects
• Strong business acumen and the ability to communicate effectively and influence others
• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders
• Demonstrated ability to understand technical challenges and make educated trade-offs between time, resources, and business needs
• Track record of mentoring and developing more junior team members into future company leaders
• A bias for action and a willingness to roll up your sleeves to get things done.

Preferred Qualifications:

• Masters degree in a quantitative field (business, engineering, statistics) or equivalent experience.
• Experience in designing and launching supply chain planning products (e.g., vendor management, SKU management, ordering, fulfillment planning, inventory management, scheduling, routing, network design, etc.)
• Experience tackling ambiguous business and operational challenges, including the ability to model decision problems effectively, at the right level of abstraction
• Previous e-commerce or supply chain management domain experience
• Experience working in international environments and globally distributed teams

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.