Director - Product Management

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We achieve this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by Neo, our platform of shared services.

Freshworks has been recognized in global national press including CNBC, Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Job Description

We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team.  This role is based in London and will be pivotal in driving the go-to-market strategy, ensuring the successful adoption & success of our products in the European market.

Responsibilities:

• Develop and execute the outbound product strategy for the International market, aligning with global product vision and goals.

• Providing mentorship and guidance to foster other product manager’s growth and development.

• Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.

• Collaborate with sales, marketing, and customer success teams to ensure successful product launches and ongoing adoption.

• Create compelling product collateral, including presentations, demos, and sales tools.

• Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive level business reviews.

• Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.

Qualifications

​​​​​​

• Bachelor's degree in Business, Computer Science, or related field; MBA preferred.

• 10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.

• Proven track record of successfully launching and growing products in the European market.

• Strong validated experience with leadership, business insight, problem-solving, critical thinking, and analytical abilities.

• Strong sense of ownership and accountability for program success.

• Shown experience working in a complex, multiple BU environment, handling multiple stakeholders.

• Strong understanding of the customer support software industry and technology trends, specifically AI.

• Exceptional organizational and project management skills. Attention to detail.

• Demonstrated ability to lead and coordinate cross-functional work teams toward task completion.

• Experience working on a cross-functional team to solve business & tech problems.

• Excellent communication, presentation, and interpersonal skills.

• Ability to mentor and motivate other team members.

• Analytical and data-driven decision-making skills.

• Experience working in a fast-paced, dynamic and international environment.

• Must be based in London, UK.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.