Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the Role
At Crunchtime, being a Director of Product means being a product-obsessed, people-focused, and growth-minded individual with a high degree of empathy. We’re looking for an avid learner, a mentor, an influential communicator, and a systems thinker who can grow and build an organization that thinks strategically yet drives decisions using data. Having a bias toward ownership, detail-oriented thinking, and a desire to work in true partnership with Engineering and Design are essential.
What you'll do as a Director of Product Management
- Collaborate with cross-functional team members from engineering, marketing, customer success, support, sales, and design, striving towards a set of clear OKRs.
- Manage and mentor a team of product managers and designers.
- Co-own the future vision, strategy, and roadmap for an entire product line.
- Lead customer and product discovery to launch innovative solutions.
- Craft and own the product backlog for new features.
- Triage and prioritize bugs to maintain a cohesive and seamless user experience.
- Build customer relationships to understand their challenges, pain points, and goals.
- Drive product development with a cross-functional team of engineers and designers
- Define and analyze metrics to inform product success and iteration
- Mentor and help grow other product managers in the organization.
What we're looking for
- Seamless execution and planning skills
- Experience and familiarity with customer and product discovery frameworks and tools such as, but not limited to: User Story Mapping, Customer Journey Mapping, User Personas, Jobs to be Done (JTBD), and Product Requirement Documents (PRDs).
- 7+ years of experience managing technical software products
- 3+ years of experience managing a team
- Experience building and iterating on products with cross-functional teams in an agile environment
- Excellent written and verbal communication and presentation skills with ability to articulate customer JTBDs and problems to solve
- Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
- Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done
- Ability to engage directly in technical conversations and translate to a non-technical audience
- Experience coaching and mentoring others
Nice to haves
- Experience leveraging Lean Product Development methodologies
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
- Experience commercializing software products
- Prior people management experience
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
What We Do
CrunchTime is the restaurant management back office solution in the hospitality industry. Over 35,000 of the world's most popular restaurants, cruise lines, and entertainment venues depend on CrunchTime to manage their food inventory and labor scheduling, lower operational costs, and create amazing experiences for their guests.
Why Work With Us
Sure, we're all about restaurant software, but we are also a company with a conscience and a strong connection to the city we love, Boston. We are restaurant tech leaders who are transforming the hospitality industry, while at the same time remaining actively involved in our community.
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