Unifocus is the leading provider of workforce management and operations software tailored for the global hospitality industry. With over 25 years of experience, Unifocus has a proven track record of being at the forefront of operations management technology, consistently delivering first-to-market solutions that drive significant improvements in operational efficiency and guest satisfaction.
Visit https://www.unifocus.com for more details.
About the job
We are seeking an experienced Director of Product Management to own the strategy and execution of our workforce performance products. This role will translate product vision into action through rigorous business case development, competitive analysis, and a relentless focus on product-market fit and differentiation. This leader will partner closely with Engineering, Design, Sales, Marketing, Client Success, and executive leadership to deliver differentiated SaaS products that solve complex workforce and operations challenges for hospitality organizations worldwide.
The ideal candidate is equally comfortable defining long-term product strategy and driving day-to-day execution. They are deeply customer focused, highly analytical, commercially minded, and passionate about building products that create measurable customer and business value.
Experience with workforce management, scheduling, labor optimization, or enterprise SaaS platforms is highly desirable.
What will you do?
• Partner with Product Leadership to define product vision, strategy, and long-term roadmap aligned with company objectives.
• Own roadmap prioritization, investment decisions, and product execution for your product portfolio.
• Lead customer discovery through direct client engagement, market research, competitive analysis, and product analytics to identify market opportunities, validate product investments, and translate customer needs, market trends, and business objectives into actionable product strategies and roadmaps.
• Collaborate on pricing, competitive positioning, and go-to-market strategy for the product portfolio.
• Combine qualitative feedback from client surveys and quantitative feedback from product usage metrics to define new services, product enhancements, and improve the overall customer experience.
• Establish and monitor key product and business metrics to measure customer adoption, engagement, product performance, and commercial success.
• Identify opportunities to leverage AI, automation, analytics, emerging technologies, industry trends, and best practices to drive innovation and enhance customer value.
• Support strategic customer engagements, executive briefings, and key sales opportunities as a product expert and trusted advisor.
• Lead and mentor a global team of Product Managers and Product Owners, fostering a culture of customer obsession, ownership, collaboration, continuous learning, and operational excellence.
• Partner with Engineering to execute the product roadmap and deliver innovative features, platform capabilities, integrations, and a unified user experience.
• Work closely with Sales, Marketing, and Client Success to ensure products meet market needs, drive adoption, and support business growth.
We are looking for:
• 10+ years of Product Management experience building and scaling enterprise B2B/B2B2C SaaS products, with a proven track record of delivering cloud-based products and services.
• Required experience with Workforce Management (WFM), Human Capital Management (HCM), scheduling, time and attendance, labor optimization software
• BS/MS in Computer Science and Masters in related field or equivalent experience required
• Experience leading or contributing to digital transformation, platform modernization, or large-scale product transformation initiatives.
• Strong experience with Agile product development methodologies and modern product management practices.
• Experience in partnering with Engineering, Sales, Marketing, Client Success, and executive leadership to deliver business outcomes.
• Strong analytical skills with experience using customer research, product analytics, and data to guide product decisions.
• Inspires behaviour of "challenging the status quo" to transform through innovation and breaks down barriers so individuals are empowered and held accountable to do their best
• Builds high performing teams and processes to deliver products that exceed the needs of customers.
• Experience working with the hospitality industry is a plus but not required
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise.
With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer:
• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work-life balance
• Parental leave
• Professional development assistance
• Referral program
Skills Required
- 10+ years of Product Management experience building and scaling enterprise B2B/B2B2C SaaS products, with proven track record of delivering cloud-based products and services.
- Required experience with Workforce Management (WFM), Human Capital Management (HCM), scheduling, time and attendance, labor optimization software.
- BS/MS in Computer Science and Masters in related field or equivalent experience required.
- Experience leading or contributing to digital transformation, platform modernization, or large-scale product transformation initiatives.
- Strong experience with Agile product development methodologies and modern product management practices.
- Experience partnering with Engineering, Sales, Marketing, Client Success, and executive leadership to deliver business outcomes.
- Strong analytical skills with experience using customer research, product analytics, and data to guide product decisions.
- Proven ability to lead and mentor a global team of Product Managers and Product Owners and build high-performing teams.
- Experience working with the hospitality industry.
What We Do
UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world-class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry-leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections and glitches. With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries. [email protected] 972.512.5000
