The Director, Product Management will partner with internal teams and operational leaders to design and build an infrastructure that will support day-to-day operations of the company as a means to meet client needs and drive customer value. This role is critical in leading the Scrum Team - Field Success Enablement and related workstreams.
In this role, you will help figure out how to best combine people, processes, and technology to strengthen Aledade’s effectiveness as the company grows in size and complexity. You will bridge the gap between business strategy and technical execution, ensuring our Salesforce ecosystem provides the "operational backbone" necessary for our front-office teams—specifically in a field-facing, Customer Success, and Customer Service context—to deliver world-class service to our practices.
You will lead discovery and execution of functional solutions through a strong collaboration with internal teams. The Director, Product Management will be required to balance competing needs of multiple teams and stakeholders while keeping focused on our broader mission to empower independent primary care providers with leading technologies and data-driven insights.
Primary Duties:
- Understand the Problem Space: Work with business teams to understand key cross-functional operational workflows, perform current state assessments, and identify gaps to address, particularly in field-facing and customer service contexts.
- Drive Strategy and Propose Cross-functional Solutions: Own and execute the product roadmap for the Field Enablement workstream, including the development of capabilities such as account management and customer success. Distill product strategies into actionable concepts, timelines, and projects. Build and maintain short- and long-term roadmaps that deliver maximum value with minimum risk.
- Salesforce & Agentic Leadership: Act as the primary product authority for Salesforce Service Cloud implementation, ensuring a field-facing orientation that empowers Performance Coaches and for our practices. Drive the vision and delivery of Agentic AI and automation within Salesforce, focusing on "Agent" capabilities (e.g., Salesforce Agentforce) that provide proactive intelligence, automate manual tasks, and optimize customer workflows.
- Manage and Execute: Work with functional leaders from multiple operational teams to plan and execute the rollout of new workflows to users. Assist business leaders with documentation, training, and other support to manage changes. Partner with engineering leaders on the data teams to drive changes to our data infrastructure to support operational workflows.
- Communicate: Lead product forums and regular Steering Committee meetings and business council meetings with senior leaders in Product and Operations to gain buy-in, align plans, and make trade-off decisions between competing priorities.
Minimum Qualifications:
- 12+ years of experience in product management or process innovation roles.
- 6+ years of related leadership experience.
- Deep experience with Salesforce (Admin or Consultant certification preferred).
- Proven track record of delivering CRM transformations in a field-facing, Customer Success, or Customer Service context.
Preferred Knowledge, Skills and/or Experience:
- Strong Nice-to-Have: Focus on Agentic Experience—leveraging Salesforce Agentforce, Einstein, and Flow to automate workflows and provide predictive insights.
- Strong Nice-to-Have: Experience in health-care, life sciences, and related industries. Clinical experience is a huge plus.
Experience in customer success, client performance management, or client operations. - Demonstrated ability to lead cross-functional teams through the product development lifecycle, ideally in a Scaled Agile (SAFe) environment.
- Ability to make well-informed decisions about strategy, priorities, and roadmap investments and motivate teams to deliver on the vision you’ve created.
- Experience building and advocating for business strategies to solve complex, enterprise-wide problems.
- Experience championing a point-of-view and gaining alignment across senior-level stakeholders.
- Strong analytical skills, with a proven ability to set and drive quantitative goals.
Physical Requirements:
Skills Required
- 12+ years of experience in product management or process innovation roles
- 6+ years of related leadership experience
- Deep experience with Salesforce (Admin or Consultant certification preferred)
- Proven track record of delivering CRM transformations in a field-facing, Customer Success, or Customer Service context
Aledade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aledade and has not been reviewed or approved by Aledade.
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Fair & Transparent Compensation — Pay is often characterized as fair or pretty good for the work, with occasional remarks that compensation is among the best experienced in a career.
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Leave & Time Off Breadth — Time off provisions stand out, including a strong PTO allotment early on and an additional long-tenure sabbatical benefit.
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Parental & Family Support — Paid parental leave is positioned as a meaningful, broadly applicable benefit for new parents.
Aledade Insights
What We Do
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care. Aledade’s data, personal coaching, user-friendly workflows, health care policy expertise, strong payer relationships and integrated care solutions enable primary care organizations to succeed financially by keeping people healthy. Together with more than 1,900 practices and community health centers in 45 states and the District of Columbia, Aledade manages accountable care organizations that share in the risk and reward across more than 200 value-based contracts representing more than 2.5 million patient lives. To learn more, visit www.aledade.com or follow on X (Twitter), Facebook or LinkedIn.
Why Work With Us
At Aledade, we’re all about doing good for patients, practices and society - which is why we’re so passionate about value-based care and the work we do every day. Because we’re working to benefit all of society, we believe the best way to do so is to utilize all of our team members and their unique experiences, interests, backgrounds and beliefs.
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