Sets enterprise product direction for a large product portfolio or product function, ensuring alignment with Navy Federal's strategic priorities, business objectives, member needs, risk tolerance, and long-term roadmap. Leads cross-functional product strategy and execution across multiple teams, establishing priorities, governance, and consistent delivery practices. Partners with senior leadership and stakeholders to shape product priorities, influence strategic direction, and deliver complex, high-impact product outcomes. Develops leadership capability, manages resources, and builds a strong talent pipeline. This role typically reports to an AVP or VP level executive.
Responsibilities- Sets and leads enterprise product strategy for a large product portfolio or product function aligned with business priorities, stakeholder needs, and long-term objectives.
- Provides strategic direction, governance, and prioritization across multiple product teams, initiatives, and roadmaps.
- Partners with senior leadership to shape product priorities, influence strategic direction, and align execution across teams and functions. Builds and sustains strong partnerships across business units, technology, operations, risk, compliance, and other key stakeholders.
- Directs the development, implementation, and support of self-directed and managed investment and financial advisor-integrated digital experiences.
- Applies deep understanding of business objectives, member needs, and risk tolerance to guide portfolio decisions and investment tradeoffs.
- Ensures research, data, and insights are effectively leveraged to inform product strategy, roadmap direction, and business outcomes.
- Anticipates, manages, and mitigates complex risks across product initiatives, dependencies, and implementation plans.
- Establishes consistency in product delivery practices, governance, and decision-making across teams.
- Represents product portfolio needs, risks, and outcomes in senior leadership discussions.
- Communicates strategic direction, business impacts, risks, and progress to senior leaders and executive stakeholders.
- Leads change management efforts with broader organizational impact tied to product transformation or portfolio priorities.
- Manages resources, develops leadership capability, and builds a strong talent pipeline through coaching, mentoring, and stretch assignments.
- Performs other duties as assigned.
- Bachelor’s degree in Business, Finance, Technology, Information Systems, Product Management, or a related field, or the equivalent combination of education, training, and experience.
- 12+ years of progressively responsible experience in product management, product strategy, business management, financial services, or related field.
- 8+ years of people leadership experience; or equivalent experience as a recognized subject matter expert leading large-scale product portfolios or enterprise product initiatives.
- Proven leadership experience managing teams and/or leaders with responsibility for performance, delivery, and outcomes across a product function or portfolio.
- Extensive experience working in structured product, project, or portfolio delivery environments across multiple initiatives.
- Proven ability to influence senior stakeholders and guide strategic product decisions in complex, cross functional environments.
- Expert ability to leverage data, research, and insights to inform strategy, priorities, investment decisions, and outcomes.
- Deep understanding of how processes, systems, risk, compliance, and organizational dynamics support business outcomes.
- Ability to work through highly complex or ambiguous problems and lead resolution at a functional or portfolio level.
- Strong written and verbal communication skills, including the ability to present complex information clearly to senior leadership and key stakeholders.
- Exceptional collaboration and teamwork, with the ability to influence across teams, functions, and senior stakeholders.
- Expert strategic thinking, product judgment, and enterprise prioritization across multiple teams, initiatives, and long-term objectives.
- Advanced analytical thinking and ability to translate data, research, and insights into strategic direction.
- Ability to apply flexible and adaptive thinking across complex, evolving business environments.
- Expert problem-solving, including leading resolution of highly complex or ambiguous issues.
- Strong stakeholder engagement and partnership across functions, leadership levels, and business areas.
- High learning agility with the ability to lead through change, ambiguity, and complexity.
- Deep business acumen and understanding of organizational processes, systems, risk, and strategic impact.
- Proven ability to coach, mentor, and develop leaders and team members.
Desired Qualifications
- Master’s degree in Business, Finance, Technology, Information Systems, or a related field.
- Extensive knowledge of financial, brokerage, investment, and insurance products, services, policies, and procedures.
- Experience leading digital product strategy, development, and delivery within FinTech or technology-enabled financial services organizations, including digital investing, wealth management, banking, insurance, or advisor-supported platforms.
- Familiarity with credit union/CUSO organizations, principles, and related functions.
- Working knowledge of Navy Federal project development processes and applications.
- FINRA Series 7 and 24 registrations, or the ability to complete required registrations within one year of employment.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM Hybrid
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Dr. Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Bachelor's degree in Business, Finance, Technology, Information Systems, Product Management, or a related field, or equivalent education, training, and experience.
- 12+ years of progressively responsible experience in product management, product strategy, business management, financial services, or a related field.
- 8+ years of people leadership experience, or equivalent experience as a recognized subject matter expert leading large-scale product portfolios or enterprise product initiatives.
- Experience managing teams or leaders with responsibility for performance, delivery, and outcomes across a product function or portfolio.
- Experience working in structured product, project, or portfolio delivery environments across multiple initiatives.
- Ability to influence senior stakeholders and guide strategic product decisions in complex, cross-functional environments.
- Expert ability to leverage data, research, and insights to inform strategy, priorities, investment decisions, and outcomes.
- Deep understanding of processes, systems, risk, compliance, and organizational dynamics supporting business outcomes.
- Ability to resolve highly complex or ambiguous problems at a functional or portfolio level.
- Strong written and verbal communication skills for presenting complex information to senior leadership and stakeholders.
- Exceptional collaboration and teamwork skills, with the ability to influence across teams, functions, and senior stakeholders.
- Expert strategic thinking, product judgment, and enterprise prioritization across multiple teams and long-term objectives.
- Advanced analytical thinking and ability to translate data, research, and insights into strategic direction.
- Ability to apply flexible and adaptive thinking in complex, evolving business environments.
- Expert problem-solving skills, including leading resolution of highly complex or ambiguous issues.
- Strong stakeholder engagement and partnership across functions, leadership levels, and business areas.
- High learning agility and ability to lead through change, ambiguity, and complexity.
- Deep business acumen and understanding of organizational processes, systems, risk, and strategic impact.
- Ability to coach, mentor, and develop leaders and team members.
- Master's degree in Business, Finance, Technology, Information Systems, or a related field.
- Knowledge of financial, brokerage, investment, and insurance products, services, policies, and procedures.
- Experience leading digital product strategy, development, and delivery within FinTech or technology-enabled financial services organizations.
- Familiarity with credit union or CUSO organizations, principles, and related functions.
- Working knowledge of Navy Federal project development processes and applications.
- FINRA Series 7 and 24 registrations, or ability to complete required registrations within one year of employment.
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
