Summary:
ADT is seeking a Director of Product Management, Monitoring Platforms to lead the development and evolution of our Monitoring platform, which facilitates and enables ADT response to burglar, fire, panic, and other critical alarms in real time. This role is responsible for ensuring the platform delivers reliable, rapid, and compliant alarm handling to protect customers and property when every second counts.
Duties and Responsibilities:
Product Strategy & Innovation
- Define and execute product strategy for ADT's monitoring platform, focusing on reliability, speed, and operational excellence
- Identify and prioritize enhancements that improve alarm detection, response workflows, and agent effectiveness.
- Translate urgent operational needs and regulatory changes into actionable product direction and measurable outcomes.
Roadmap & Prioritization
- Lead development and ongoing refinement of a prioritized product roadmap aligned to business objectives
- Establish clear ownership and accountability across product initiatives
- Partner with leadership to align on strategic priorities and sequencing of initiatives
- Balance near-term delivery needs with long-term platform improvements
Cross-Functional Leadership
- Collaborate closely with Engineering, Operations, Marketing, Customer Ops and Analytics teams to deliver high-impact solutions
- Drive alignment across stakeholders and resolve ambiguity in roles, responsibilities, and execution paths
- Serve as the central point of coordination for emerging technology initiatives
Product Development & Delivery
- Define product requirements, user journeys, and success metrics
- Lead the end-to-end product lifecycle: ideation, validation, development, launch, and iteration
- Ensure solutions are scalable, reliable, and aligned with customer and operational needs
Experimentation & Growth
- Design and execute experiments (e.g., pilots, A/B testing) to validate new concepts and workflow improvements
- Define and track key performance indicators tied to incident response, platform reliability, and business impact.
- Build repeatable frameworks for scaling successful initiatives
Minimum Qualifications:
- 7-10+ years of Product Management experience in technology-driven environments
- Proven ability to lead 0→1 product development or new capability incubation
- 7+ experience managing product roadmaps and prioritizing competing initiatives
- 7+ years experience working cross-functionally with Engineering, Design, and Business stakeholders
- Demonstrated track record of delivering measurable business outcomes (growth, adoption, revenue)
- Strong analytical and problem-solving skills with a data-driven approach to decision making
- Ability to operate effectively in ambiguous and fast-paced environments
- Excellent communication and stakeholder management skills
Preferred Qualifications:
AI / Machine Learning
- Experience working on or delivering AI/ML-powered products or features
- Understanding of concepts such as:
- Predictive modeling
- Computer vision or sensor-based intelligence
- Large language models (LLMs) and automation workflows
- Experience defining AI-driven product use cases and evaluating model performance
- Familiarity with experimentation frameworks for AI-driven capabilities
Additional Preferred Experience
- Experience with platform or infrastructure products
- Background in consumer technology, SaaS, or subscription-based business models
- Experience with automation software for central station/alarm monitoring, or other critical industry/call center event handling interfaces preferred
- Experience with alarm monitoring, central station, or incident management platforms
- Background in security, life safety, or adjacent industries
- Experience with automation software for alarm monitoring or call center event handling
- Familiarity with compliance frameworks and regulatory requirements for alarm response
- Experience with experimentation and growth frameworks (e.g., A/B testing, workflow optimization)
Travel:
- Position to be based out of Irving, TX or Boca Raton, FL. Travel to either location, 25%
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
