Director of Product Management, LogMeIn IT Management Products

Job Description

Where you’ll work: Eastern Time Zone; United States or Province of Quebec, Canada

Product at GoTo

We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference.

As a Director of Product Management in GoTo’s IT Solutions Group, you will be the product leader for LogMeIn Resolve, overseeing the strategy and execution of this fast-growing product. This role requires a hands-on leader with a deep understanding of the IT buyer and the unique needs of Small to Mid-market businesses in the IT management ecosystem. You will work closely with Sales, Marketing, Customer Success, Support, Engineering, and Design teams to ensure that GoTo Resolve delivers exceptional value to our customers and drives business growth through new business and the retention of existing customers.

Your Day to Day

As a Director of Product Management, you would be working on:

Product Strategy and Roadmap Definition: 

• Define and communicate a compelling product strategy for GoTo Resolve 
• Identify emerging trends and customers’ needs to guide product innovation and differentiation, including delivering value through AI  
• Execute on the roadmap, making tradeoffs and course correcting based on business results, and market learnings   

Lead Cross-functionally to deliver results: 

• Collaborate with Sales, Marketing, Customer Success to tell our story and drive adoption  
• Improve Product Retention, NPS and the end-to-end customer experience from post purchase onboarding through renewal and addressing churn  
• Collaborate with Engineering, Design, and other internal Product teams to deliver high-quality products that businesses love and value  

Bring Customer and Market focus towards enabling the team: 

• Directly Engage with Customers to understand their pain points, gather feedback, and validate the product strategy, roadmap, and hypotheses  
• Bring a deep understanding of competitive landscape and the IT ecosystem; enable teams to translate that to customer value 

Know the business:   

• Define and track key performance indicators (KPIs) to measure product success and inform strategic decisions 
• Use data analytics to continuously improve product offerings and customer satisfaction 
• Lead with deep understanding of SaaS metrics  

Team Development: 

• Lead and mentor a team of Product Managers and Data Analysts; fostering a culture of innovation, collaboration, and excellence 
• Invest in the professional growth and development of team members, ensuring they have the skills and support needed to succeed 

What We’re Looking For

As a Director of Product Management, your background will look like:

• 8+ years of product management experience with a focus on SaaS Products  
• Demonstrated experience in leading through the hyper growth stages of a product  
• Proven record leading and growing a team of Product Managers  
• Strong written and verbal (English) communication skills 
• Experience with the IT buyers in the Small to Mid-market segment and experience with a product-led approach towards growth  

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more. rpj

Benefits: Comprehensive health insurance (medical, dental, vision), 401(k) plan with discretionary company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits.

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.