Director, Product Management & Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management & Enablement

Overview:
The Financial Crime Solutions team is looking for a Director, Product Management & Enablement to focus on market enablement by providing regional support as we look to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role:
In this client-facing position, you will:
• Work with Product and Regional Managers to identify opportunities to influence & advise product provisioning and usage
• Ensure that the appropriate end users have access and understand the value of our solutions
• Provide demos and host meetings with Strategic Partnerships, Regional Support teams, end users, and prospects
• Protect revenue by increasing adoption and user activity through education evangelism
• Influence future product strategy based on market feedback
• Drive new revenue through partners who embed Mastercard Fraud and Financial Crime Solutions for real-time Fraud and AML decisioning
• Identify early adopters and strategic customers for new products and solutions through POCs and Market Testing
• Manage partnerships and customers, monitoring velocity and volumes
• Provide local Industry Expertise and support for the regions
• Attend industry events and provide external presence and thought leadership (e.g. external speaking engagements)
All About You:
The ideal candidate for this position should:
• Proven track record within technology sales or partnerships
• Have a clear mission that focuses on the attention of the customer’s needs above your own
• Continually look at the market and competition to see what is happening
• Experience in working with multiple stakeholders across the organization
• Ability to coordinate and collaborate closely with team members across Account Management, Product, Data Science, Legal, and Regional Leads
• Ability to identify crypto and compliance-related market challenges as well as solutions.
• Sound knowledge of industry standard compliance risk management practices.
• Be skilled at explaining technical problems succinctly and clearly
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision effectively to a wide variety of stakeholders
• Always look for potential solutions to solve problems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.