Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
JOB TITLE: Director of Product Management- Core AI
Position Summary:
We’re seeking a Director of Product Management, Core AI to lead the strategy and execution for the foundational AI capabilities that will power athenahealth’s AI-native athenaOne strategy. This leader will define how athena standardizes, accelerates, and scales AI across the product portfolio through shared platform components, reusable patterns, governance, developer enablement, and the agent platform.
Why This Role Matters
This role helps power athenahealth’s AI-native future by creating reusable, trusted, and scalable AI capabilities that accelerate innovation across the product portfolio. The work will directly shape how AI is built, governed, and delivered across athenaOne.
About the Team:
Core AI sits at the intersection of product strategy, platform thinking, applied AI, and healthcare workflow transformation. You’ll partner across product, engineering, design, data science, clinical, legal, compliance, security, and business teams to build the capabilities that make AI faster, safer, more consistent, and more impactful across athenaOne.
Essential Job Responsibilities:
Product strategy and vision
Define and communicate the product vision, strategy, and roadmap for Core AI aligned to athena’s broader AI-native athenaOne strategy.
Identify the shared platform capabilities, standards, and operating models needed to accelerate AI adoption across athenaOne.
Translate emerging AI trends into pragmatic product opportunities that improve workflows and reduce administrative burden.
Define where athena should standardize AI capabilities centrally versus where product teams should innovate independently.
Develop investment cases, prioritization frameworks, and success metrics.
AI platform and agent platform leadership
Lead strategy for Core AI platform components, including reusable services, tooling, orchestration, evaluation, and governance.
Own product direction for athena’s agent platform, enabling teams to build, deploy, monitor, and improve AI agents safely and efficiently.
Partner with engineering and architecture leaders to define scalable, secure, reliable, extensible platform capabilities.
Drive requirements for prompt and context management, orchestration, human-in-the-loop workflows, tool use, memory, model routing, evaluation, observability, safety controls, and lifecycle management.
Ensure the platform supports rapid experimentation while maintaining healthcare-grade reliability, compliance, and trust.
Cross-functional execution
Partner with product teams across athenaOne to identify common AI needs, remove duplication, and accelerate delivery.
Work closely with R&D, clinical, legal, compliance, privacy, and security partners to deliver safe and useful capabilities.
Build feedback loops with internal product teams as platform customers.
Communicate priorities, tradeoffs, dependencies, risks, and progress to senior stakeholders.
Lead through influence in a matrixed organization.
Additional Job Responsibilities:
Product delivery and outcomes
Own roadmap planning, prioritization, release planning, adoption goals, and outcome measurement.
Track success metrics such as adoption, development velocity, reuse, quality, reliability, safety, and business impact.
Ensure strong product discipline with clear problem definition, user needs, measurable outcomes, and iterative learning.
Partner with go-to-market, enablement, and internal communications teams to drive awareness and adoption.
Continuously improve usability, reliability, and impact.
Leadership and talent development
Build, lead, and develop a high-performing product management team focused on Core AI.
Coach PMs on platform product management, AI product strategy, stakeholder management, and outcome-oriented execution.
Create a team culture grounded in curiosity, accountability, collaboration, technical depth, and customer impact.
Represent Core AI in executive forums and strategic planning discussions.
Expected Education & Experience:
10+ years of product management experience, including significant experience with platform, infrastructure, enterprise SaaS, AI/ML, data, or developer-facing products.
3+ years of direct experience with AI/ML, generative AI, agentic systems, data products, intelligent automation, or related technologies.
Proven ability to define and execute product strategy for complex technical platforms used by multiple teams.
Strong understanding of modern AI product concepts, including LLMs, RAG, agents, evaluation, observability, safety, model performance, and human-in-the-loop workflows.
Experience leading product managers or cross-functional product teams.
Ability to operate in ambiguous environments, create structure, and drive alignment across senior stakeholders.
Strong technical fluency and ability to collaborate deeply with engineering, architecture, data science, security, and compliance teams.
Excellent communication skills for both technical and non-technical audiences.
Experience building products in regulated, high-trust, or mission-critical environments.
Healthcare technology experience is strongly preferred, but not required.
Preferred Experience
Experience building AI platforms, agent platforms, ML platforms, developer platforms, workflow automation platforms, or shared product foundations.
Experience with enterprise-scale SaaS platforms and multi-product ecosystems.
Familiarity with healthcare workflows, EHRs, revenue cycle, clinical documentation, patient engagement, or healthcare operations.
Experience defining responsible AI practices, AI governance models, evaluation frameworks, or safety controls.
Experience with third-party model providers, internal model teams, or hybrid AI architectures.
Track record of turning emerging technologies into scalable product capabilities with measurable outcomes.
Expected Compensation
$166,000 - $282,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- 10+ years of product management experience
- 3+ years of direct experience with AI/ML technologies
- Proven ability to define and execute product strategy for complex technical platforms
- Strong understanding of modern AI product concepts
- Experience leading product managers or cross-functional product teams
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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