Director of Product Management - Conversational Commerce

Job Description
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
Job Description:
About Us:
At McDonald's we are pioneering the future of digital customer interactions through conversational commerce. Our innovative approach aspires to go beyond traditional voice ordering to offer seamless, interactive ordering experiences across a variety of platforms and devices. By replicating the familiar interaction models of drive-thru and front-counter service, we aim to enhance our digital ordering touchpoints and unlock new opportunities for engagement across owned and emerging channels.
Job Summary:
We are seeking a visionary Director of Product Management to lead our conversational commerce initiatives. The ideal candidate will possess a unique blend of business and technical acumen, a big-picture vision, and the drive to make that vision a reality. As the leader of our conversational commerce product team, you will play a crucial role in developing novel digital ordering experiences that complement and expand our existing digital ecosystem.
Key Responsibilities:

• Strategic Leadership: Define and execute the product vision, strategy, and roadmap for conversational commerce, focusing on innovation, customer experience, and business growth.
• Product Development: Lead the ideation, development, and launch of conversational commerce experiences. Ensure these initiatives seamlessly integrate with our existing digital channels while unlocking new experiences, channels, and device types.
• Cross-functional Collaboration: Work closely with engineering, design, marketing, operations, and market teams to bring conversational commerce products to market. Facilitate alignment across teams and ensure product goals are met.
• Market Analysis: Conduct market research to identify trends, opportunities, and challenges in the conversational commerce space. Stay ahead of the curve on emerging technologies and platforms that can enhance our product offerings.
• User Experience: Partner with design to champion a user-centric approach in product development to ensure our conversational commerce experiences are intuitive, engaging, and reflective of our brand values.
• Performance Monitoring: Define key performance indicators for conversational commerce initiatives. Regularly review performance data to inform product optimization and future development.
• Stakeholder Management: Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions.

Qualifications:
You'd be a great fit for this role if you had:

• Bachelor's degree in Business, Marketing, Engineering, or a related field. An MBA or equivalent is preferred.
• Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products.
• Deep understanding of conversational AI, voice recognition technologies, and the digital commerce landscape.
• Strong leadership skills, with the ability to inspire and manage high-performing product teams.
• Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external partners.
• Innovative thinker with the ability to identify opportunities for growth and improvement within the product and market.
• Experience in agile development methodologies and user-centered design practices.

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.