About the Team
Uber's Customer Obsession AI team is building one of the largest GenAI products at Uber, serving nearly one billion customer interactions annually across all of Uber’s products globally – Rideshare, Delivery, Merchants, Autonomous Vehicles, Third-party offerings, and more.
Customer experience is at the heart of cutting edge applied AI today. The opportunity is expanding from handling individual customer queries into an end-to-end proactive AI assistant across the full user journey. We are rebuilding the product from the ground up to be AI-native, with a world-class team across product, engineering, data science, and design. The team is also “AI-pilled” – every day, we find and deploy new ways to use AI internally to accelerate development, improve quality, and increase innovation.
About the Role
We are looking for a Director of Product to lead Agentic AI for Customer Experience. This leader will define and deliver Uber's fully autonomous AI customer agent: built AI native from the ground up as a multimodal system that understands images, voice, and text; drives investigations and reasons from first principles; makes decisions across complex scenarios; and takes actions fully autonomously.
This role is a rare opportunity to ship AI with real-world consequences and transform an entire function at massive scale. Our AI serves nearly 1B user interactions a year globally, directly executes $XBs in transactions, and takes on increasingly complex tasks currently handled by 60K+ human operators. This makes product quality, guardrails, and accuracy/grounding essential. Your team will build both user-facing AI experiences and the platform capabilities required to operate them at scale, including evals, simulations, observability, LLM reasoning traces, AI debugging, and HITL-learning/self-learning.
You will lead approximately 10-15 Product Managers across the Bay Area and India.
What You’ll Do
- Set the product vision and multi-year strategy for Uber's agentic AI customer experience across products and markets. Expand customer experience from reactive resolution into a proactive, end-to-end AI assistant across the full Uber journey.
- Build a world-class AI customer agent that can understand text, images, and voice; reason through ambiguous situations; use context and memory; take actions; and optimize for customer and business outcomes.
- Drive bleeding-edge AI capabilities including multi-agent orchestration, fine-tuning, human-in-the-loop training, self-learning systems, multimodal capabilities (images/voice), context and memory, advanced reasoning.
- Own end-to-end product quality and build the AI platform capabilities to continuously improve agent behavior – evals, simulations, observability, LLM reasoning traces, AI debugging, experimentation, and HITL-enabled learning.
- Drive alignment across senior executives and cross-functional teams across Uber’s businesses.
- Lead, coach, and grow a high-performing, cross-geo Product Management organization.
- Raise the bar for execution speed and product quality, including using AI internally to accelerate product discovery, prototyping, development, testing, and iteration.
What we’re looking for
- Experience building and scaling user-facing AI products.
- Strong product vision and the ability to translate advances in AI into differentiated product experiences.
- Strong ability to lead teams and drive high-velocity execution while maintaining a high bar for quality. Not afraid to roll up your sleeves and get into the details.
- Proven ability to influence across organizational boundaries and drive alignment among senior leaders and cross-functional teams.
- Exceptional executive communication skills
- Experienced people manager with a track record of hiring, developing, and leading top talent.
High ownership, urgency, curiosity, and a growth mindset.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
ResponsibilitiesFor San Francisco, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- Experience building and scaling user-facing AI products
- Strong product vision and ability to translate advances in AI into differentiated product experiences
- Ability to lead teams and drive high-velocity execution while maintaining high product quality
- Ability to influence across organizational boundaries and align senior leaders and cross-functional teams
- Exceptional executive communication skills
- Experience hiring, developing, and leading top talent
- High ownership, urgency, curiosity, and growth mindset
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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