WHO YOU’LL WORK WITH
Product Integrity plays a critical role in protecting Nike and the consumer by ensuring product issues are identified, assessed, and resolved quickly and effectively. As Director, Issue Management, you will report to the Senior Director, Product Integrity and lead a team responsible for navigating complex product issues across Footwear, Apparel, and Accessories. You will partner closely with Product Creation, Materials, Manufacturing Engineering, Supply Chain, Marketplace Operations, GEO teams, and external manufacturing partners to drive enterprise-wide solutions.
WHO WE ARE LOOKING FOR
Nike sees every product issue as a chance to protect the athlete, strengthen the product, and elevate how we work. The Director, Issue Management leads at the center of complexity where product, process, and people intersect, and turns challenges into clarity.
This leader thrives in ambiguity and moves decisively when the path isn’t fully defined. They connect signals across the business, uncover root causes, and align diverse teams to act with speed and purpose. They influence without authority, communicate with precision, and translate complexity into clear, actionable direction. Equally important, they build strong teams by developing talent, creating accountability, and fostering a culture grounded in trust, learning, and continuous improvement.
This role demands enterprise thinking, strong technical problem-solving, and the ability to lead through high-stakes, high-visibility issues that span functions and geographies.
The candidate will bring:
Bachelor’s degree in Business, Engineering, Supply Chain, or related field. Will accept any suitable combination of education, experience and training
9+ years of experience in Product Creation, Manufacturing, Supply Chain, Product Integrity, Quality, or a related field
Experience leading, developing, and coaching high-performing teams
Demonstrated success navigating complex, cross-functional issues across multiple geographies
Strong analytical, communication, and influencing skills with the ability to drive enterprise-wide decisions and outcomes
WHAT YOU’LL WORK ON
You will lead how Nike identifies, manages, and resolves its most complex product issues. You’ll bring structure to ambiguity, align teams to act, and turn critical moments into long-term improvements that strengthen products and protect consumer trust.
In this role, you will:
Lead and develop the Issue Management team, building capability and a culture rooted in accountability, collaboration, and continuous improvement
Own the end-to-end Issue Management operating model, from intake and prioritization through resolution and closure
Drive cross-functional alignment on root cause, corrective actions, ownership, and timelines to resolve complex product issues
Navigate high-stakes investigations with incomplete information, balancing urgency with sound decision-making
Establish governance, workflows, and decision frameworks that increase speed, consistency, and effectiveness
Translate issue data and trends into insights that inform business decisions and prevent repeat failures
Provide visibility to senior leadership on risk, issue patterns, and resolution progress to enable informed decisions
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
Skills Required
- Bachelor's degree in Business, Engineering, Supply Chain, or related field (or equivalent combination of education and experience)
- 9+ years of experience in Product Creation, Manufacturing, Supply Chain, Product Integrity, Quality, or a related field
- Experience leading, developing, and coaching high-performing teams
- Demonstrated success navigating complex, cross-functional issues across multiple geographies
- Strong analytical, communication, and influencing skills to drive enterprise-wide decisions and outcomes
- Ability to lead high-stakes investigations, establish governance, workflows, and decision frameworks
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
-
Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
-
Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
Gallery
