The Director of Product Integration is responsible for bridging the gap between Life.Church Online’s technology capabilities and objectives through integration management and technical support. By working closely with product managers and providing on-site technical support, this role will ensure that the technology and products are fully leveraged to meet LCO’s strategic goals.
This role is central to leveraging technology within Life.Church, ensuring both operational efficiency and continuous improvement. The emphasis on documentation also underscores the role's importance in knowledge management and organizational resilience. This role will act as a catalyst for innovation and efficiency within the team, ensuring that our Church Online Platform and other technologies are aligned with Life.Church’s mission and effectively supporting Life.Church’s vision. This role is responsible for collaborating with their Team Leader to cast vision, provide direction, and lead ministry efforts within their area of influence to outcomes that further Life.Church’s mission and reach people for Christ.
At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.
What You'll Do
- Collaborate with product managers to deeply understand the features, capabilities, and potential of the Church Online Platform and other tools
- Identify and implement integrations and features that align with organizational & team objectives
- Provide on-site technical support for the Life.Church Online team, ensuring smooth operation of services, especially during high-volume events. Provide on-call support on weekends.
- Surface problems and opportunities for the Church Online Platform by collecting and analyzing user feedback and performance data in collaboration with our Digital Product team
- Work closely with the product team to prioritize and develop solutions or enhancements
- Facilitate the adoption of new features and improvements by providing feedback from a technical and user perspective
- Act as the primary on-site technical support contact for the Life.Church Online team, addressing needs and issues as they arise
- Maintain a responsive support system to resolve technical challenges quickly
- Train and educate team members on troubleshooting basic issues, aiming to empower them and reduce dependency on technical support
- Create comprehensive documentation for all strategies, integrations, operational procedures, and technical setups
- Ensure documentation is accessible, up-to-date, and user-friendly, facilitating educational efforts and team onboarding
- Develop a structured repository that allows for easy information retrieval and is designed for long-term growth and transitions
Skills Needed to Succeed
- Proficiency in current and relevant design, testing, and prototyping tools
- Ability to comprehend technical concepts and work closely with engineering teams to ensure seamless integration of products
- Ability to gather and analyze data to make informed decisions about product integration strategies and priorities.
- Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships
- Ability to self-motivate, make independent decisions, and find innovative solutions.
- Proficiency in industry-standard product management and technology integration (IFTT) tools
- Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change
- Strong leadership skills and understanding of developing and guiding others
- High school diploma or GED
- Bachelor’s degree preferred
- 3-5 years of related experience and/or product knowledge
Benefits We Offer
- Paid parental leave, including maternity, paternity, and adoption leave.
- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
-$160 annually in development dollars for team members to invest in their professional growth.
- Casual dress and work environment.
- And much more!
Our Beliefs, Culture, and Commitment to Diversity
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.
What We Do
Life.Church is one church in multiple locations, meeting across the United States and globally at Church Online.
Our mission is to lead people to become fully devoted followers of Christ. We are risk-taking, irrationally generous, spiritual contributors who bring our best, laugh hard, and honor God with integrity.
