The Role
The Director of Product Engineering will lead and inspire engineering teams to deliver exceptional user experiences through the CXP platform while fostering a collaborative culture and strategic planning.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are looking for a talented Director of Engineering to lead our Product Engineering teams -- these teams are responsible for delivering delightful user experiences via our CXP platform comprising Agent Desk, Customer Chat, Conversational AI along with the core APIs that power those experiences. We also expect customers to adopt the automation journey by providing the best automation experience by leveraging our CXP platform. Our Product Engineering teams are responsible for full-stack development, and our stack consists primarily of TypeScript, React, and GraphQL frontend applications and TypeScript + NodeJS or Go backend services using Redis and MySQL.
In this role, you will work closely with our Product and Design teams while leading a group of engineering teams to deliver innovative solutions that delight our customers. You will be mentoring, coaching, and inspiring your reports to take on new challenges and grow their careers, while also pushing the teams to think about solving complex technical problems in a scalable way. Please note that this is a hybrid role, with weekly in office responsibilities. We have offices in New York City and Mountain View.
What you'll do
- Lead, develop, motivate, and inspire our Product Engineering teams
- Be a key partner and establish effective relationships with our Product and Design teams to help build innovative features with a focus on delivering a great user experience
- Foster a healthy and collaborative culture that embodies ASAPP's values
- Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
- Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning
What you'll need
- 10+ years of experience in the software engineering industry
- Impressive leadership experience building and growing high-performing, geographically dispersed teams
- Demonstrated experience creating reliable and scalable applications with great user experiences
- Technical knowledge on full-stack application development and best practices for technical architecture
- Exceptional strategic and operational know-how, with an ability to be pragmatic and to adapt quickly in demanding and dynamic environments
- Success partnering with cross-functional partners, and an ability to positively influence teams, customers, colleagues, and sponsors and communicate complex concepts at varying levels of knowledge and technical understanding
- Bachelor’s degree in Computer Science or related field, or equivalent experience
What we'd like to see
- Experience in the SAAS industry
- Experience building and delivering SDKs/libraries to customers
Benefits include:
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
Top Skills
Go
GraphQL
MySQL
Node.js
React
Redis
Typescript
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
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