Director, Product Development, Identity Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development, Identity Solutions

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Overview:
The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.
A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.
The team is seeking a Director of Product Development for digital payment risk assessment AI/ML models who will:
• Drive development and enhancement of new and existing identity risk AI/ML models that power risk assessment services for digital commerce, including network tokens and wallets in partnership with cross-functional teams, including data science, engineering, authentication product, regional partners and commercialization
• In partnership with product managers, translate market needs into AI model requirements and roadmaps to ensure the solutions the models power meet customer needs and contribute to growth of the Payment Verification business
• Work closely with Data Science partners to evaluate and prioritize new model features, technologies, and data sources based on customer insights, market opportunity, and business objectives
• Manage and progress development of modeling-related engineering work in partnership with engineering and data science partners
• Investigate and analyze model performance to identify performance gaps and areas of improvement.
• Define and monitor success metrics to ensure product effectiveness
• Ensure KPIs, product documentation, training, and other necessary components are completed as the models transition from development to operational phases
• Develop and drive the execution of go-to-market plans for model refinements and refreshes with commercialization and regional teams
All About You
• Demonstrable experience in product conceptualization, design, and commercialization and/or data science; Product Management, Data Science or related experience preferred
• Proven experience and in-depth knowledge of authentication, risk or fraud AI/ML model-based product management, e-commerce, payments fraud, and security technologies
• Understanding of payments, payment processing including relevant technology and vendor landscape
• Technical experience working with APIs, databases, and data-centric applications
• Demonstrated track record achieving business objectives and building business relationships within a large matrixed organization
• Experience translating internal and external customer feedback to product development
• Established business technical expertise in software-based product development
• Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships Comfortable with ambiguity and resilient when tackling challenges
• Ability to analyze complex issues and provide direction towards resolution
• An entrepreneurial, self-starter mindset with a bias for action
• Superior communication, presentation and interpersonal skills with successful track record of engaging at senior levels within an organization and with customers; can effectively articulate product decisions to technical and nontechnical stakeholders.
• Bachelor’s degree required, advanced degree or MBA is helpful

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.