Who We Are:
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.
OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.
Job Summary
As Director of Product, you will define and drive the product strategy for OpenEye’s intelligent video security platform, empowering organizations globally with trusted, proactive intelligence that transforms how they operate and protects what matters most. You will translate market opportunity, customer insight, and competitive intelligence into a clear roadmap that delivers differentiated value in a rapidly evolving VSaaS and intelligent video market.
You will lead and develop a team of Product Managers, elevating product rigor, discovery discipline, and strategic thinking across the organization. Your leadership will ensure that we are not simply shipping features, but solving meaningful customer problems that drive measurable business outcomes.
This role requires a seasoned product leader who has owned revenue-impacting product portfolios, led cross-functional execution at scale, and influenced executive direction through data, insight, and strategic clarity. You will balance long-term platform vision with near-term delivery, ensuring OpenEye remains competitive in an increasingly AI-driven and cloud-first security landscape.
Role and Responsibilities
- Align product vision and strategy for your portfolio, with company objectives and market opportunity
- Lead, mentor, and develop Product Managers, strengthening discovery practices, outcome-based planning, and product craft
- Drive rigorous product discovery through customer engagement, market analysis, usability insight, and data-driven experimentation
- Evolve product strategy and roadmap, ensuring prioritization decisions are grounded in customer value, business impact, and technical feasibility
- Translate market requirements into clear product requirements, acceptance criteria, and success metrics
- Partner closely with Engineering, UX, and Quality to ensure high-quality execution and on-time delivery of roadmap commitments
- Establish measurable KPIs and accountability frameworks to track adoption, retention, revenue contribution, and customer satisfaction
- Influence the go-to-market strategy in collaboration with Sales, Marketing, and Customer Success
- Serve as a cross-functional leader, aligning stakeholders around priorities and communicating strategy effectively at all levels of the organization
- Drive how AI and other emerging technologies evolve within the OWS platform and across the Product Organization
- Ensure continuous improvement in product management processes, tooling, and organizational effectiveness
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- 8–10+ years of experience in product management, including demonstrated leadership of Product Managers
- Proven track record of owning and delivering successful SaaS or cloud-based product portfolios
- Experience defining product strategy and roadmaps tied to measurable business outcomes
- Strong analytical capability with experience using data to inform product decisions
- Demonstrated ability to influence cross-functional teams and executive stakeholders
- Experience managing complex software initiatives from discovery through launch
- Exceptional communication skills with the ability to articulate product vision and tradeoffs clearly
- Experience in mentoring and developing product talent
Preferred Qualifications
- Experience in video surveillance, VSaaS, physical security, IoT, or adjacent technical domains
- Experience building or scaling AI-enabled or data-driven products
- Demonstrated success operating in competitive, fast-evolving markets
- Experience working in hybrid hardware/software environments
- Familiarity with modern software development methodologies (Agile, Scrum, dual-track discovery)
- MBA or advanced technical degree
The Perks:
- This position is eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome)
- Medical, dental, vision & prescription benefits starting day 1. Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Paid maternity and paternity leave
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- (Verbiage for hourly positions only) Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- 9 Paid Holidays per year
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Skills Required
- Bachelor's degree in Design, HCI, or a related field
- 8-10+ years of professional experience in UX/product design, including demonstrated leadership roles
- Proven track record of building or scaling user research practices including study design and methodology selection
- Experience leading end-to-end UX design for complex software applications from research through delivery
- Strong portfolio demonstrating user-centered design thinking, usability improvements, and measurable impact on user experience
- Exceptional ability to articulate user needs and design rationale to influence stakeholders at all levels
- Experience mentoring designers and building design capabilities within teams
- Proficiency with modern design and prototyping tools
What We Do
OpenEye is an innovator in the design and development of cloud-managed software solutions for video management, business intelligence, and loss prevention. All OpenEye Web Services platform software is developed in Liberty Lake, Washington and many of OpenEye's products are made in America. Visit us at openeye.net. Learn more about OpenEye. https://youtu.be/Nh4YsaYSJUA
