Director of Product Design

What do we do?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

What you'll do:

Lead with Vision and Strategy

• Lead and scale our Product Design team as we continue to grow, providing clear direction and fostering a collaborative, high-performing culture

• Drive design strategy that aligns with business objectives and delivers exceptional customer experiences across our product portfolio

Cross-Functional Leadership

• Partner closely with Product & Engineering teams and key stakeholders to ensure seamless execution from concept to launch

• Champion design thinking across the organization, influencing product roadmaps and strategic decisions

Deliver Impact

• Focus relentlessly on customer and business outcomes, using data and user insights to inform design decisions and measure success

• Craft world-class customer experiences that delight users and drive meaningful business results

Build and Develop Talent

• Grow and mentor a talented design team, providing coaching, career development, and creating pathways for advancement

• Foster a culture of design excellence where creativity, collaboration, and continuous learning thrive

Drive Innovation

• Embed cutting-edge AI prototyping tools into our design process, staying ahead of industry trends and enhancing team productivity

We'd love to hear from you if:

• You've successfully led product design teams at scale-up tech companies, with experience navigating rapid growth and evolving challenges

• You have deep experience working across both consumer-facing and back-office products, understanding the unique design considerations for different user types and contexts

• You're passionate about building teams, driving results, and creating products that users love

• You love working in a fast-paced, dynamic, high-growth environment

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed.

We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We’re a diverse, growing group of Paddlers who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, unlimited holidays, enhanced parental leave, retirement plans, private healthcare and well-being initiatives.

We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Connecting at Paddle

We’re a ‘digital-first’ company, which means our Paddlers always have the freedom to choose where, when and how they work within our hub locations.

We recognize that where our Paddlers do their best work is unique to them and we provide trust and autonomy for everyone to work in a way which fits them best. We also value the power of connection and have invested in global hubs which help local communities flourish and bring us together for focused collaboration.

Our Paddle hubs:

• In Europe: UK (London headquarters), Portugal (Lisbon hub), Netherlands and Ireland (Dublin hub)

• In North America: Austin, TX (USA) and Toronto (Canada)

Our hub philosophy creates an engaging experience for all Paddlers, wherever, whenever and however we choose to work.

To support this, we focus hiring within our hubs and will always openly share the available locations for each open position on our job description.