Director of Product Design

As the Director of Product Design, you will ensure a seamless experience across our ecosystem by designing and delivering world-class, innovative products. Using your strong analytical skills and extensive design expertise, you’ll lead the strategy, design, and implementation of complex solutions. Collaborating closely with Product and Engineering teams, you will navigate the requirements and discovery process, balancing business goals with user needs to create designs that are both functional and visually compelling.

YOUR LIFE AT HAKU

Our state-of-the-art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We thrive on solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you’ll love it too!

We offer compensation packages that consist of competitive salaries and benefits. From day one as a team member, you'll be eligible to benefit from:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHO YOU ARE

• You have 5+ years of experience designing and delivering customer-centric products.Bachelor’s Degree in Interaction Design (or a related field).
• A design portfolio that highlights strong problem-solving, interaction, and visual design skills.
• Experience conducting and synthesizing UX research.
• Skilled in running design review cycles and achieving stakeholder alignment.
• Proven ability to take projects from concept to production, with experience designing across mobile and web platforms.
• Experience designing for B2B enterprise technology platforms.

WHAT YOU'LL DO

• Lead design efforts to improve user experiences, drive revenue opportunities, and enhance operational efficiency.Own the entire design process, including brainstorming, user experience strategy, project management, and business alignment.
• Manage multiple projects simultaneously, prioritizing work to meet company goals.
• Define and own UX strategies across products and modules, ensuring alignment with larger company objectives.
• Partner with Product and Engineering leadership to guide the user experience from conception through launch.
• Act as a player-coach, stepping in to support design efforts when needed based on company priorities.
• Manage and mentor a Product Designer, prioritizing their work and professional growth.
• Enhance existing workflows and formalize a user research and testing strategy.
• Lead the evolution and scaling of haku’s design system to meet team and product needs.
• Foster a collaborative feedback culture, ensuring the design team receives constructive input from product, engineering, and customer experience teams.

MORE ABOUT HAKU
haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, NYRR, Lexus Corporate Run, and many more.
We’re proud to be a minority owned-business and equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcomed, and anyone has the right to succeed
For more information about our company, please visit our website at www.hakuapp.com/careers