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Fetch Rewards gives shoppers an easy and fun way to save on their everyday purchases.
The Role
Lead and grow product design teams for Fetch’s mobile consumer app. Drive design strategy, mentor designers, own collective roadmaps, collaborate with Product/Engineering/Research, deliver high-quality mobile UI and user-centered research, and improve cross-team design processes and team health.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
The Fetch Product Design team is responsible for the entirety of design within the Fetch app from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without.
Fetch is looking for experienced Directors to join our Product Design team. You will be working within a focused, balanced team; it is your responsibility to lead efforts that measurably improve people’s lives. You will lead our team’s culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your Collective and across the organization.
Product designers at Fetch must be…
- Risk-takers. You’ve got ample room to fail and no time to play it safe.
- Endlessly curious. You never hesitate to ask “why” and tirelessly seek out innovative solutions.
- Expert collaborators. You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers.
- UI craftspeople. A background in visual design is not required but a well-practiced eye for detail & aesthetics absolutely is. You (and your team’s) shipped, mobile app work needs to knock our socks off.
- Radically scrappy. You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done!
- Team-players. Our secret sauce is our team dynamic; we don’t have time for egos.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
By month 3 you will be…
- Managing 2+ direct reports inside your Collective (a group of multi-disciplinary teams focused on the same problem space) and coach them in:
- Design strategy and continuous discovery
- World-class UI design
- Strategic, user-centered research & usability testing
- Acquainted with the existing roadmap and vision
- Learning our design process by contributing as an individual designer
- Owning the team’s design roadmap; aligning to product area goals and beginning to shape near-term priorities
By month 6 you will be…
- Driving the design vision and strategy of your collective in collaboration with Product, Engineering, and Research
- Contributing to a long-term vision (6+ months) for your collective
- Resolving team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems
- Holding team members accountable for delivery quality—addressing performance gaps early and directly
- Identifying and addressing team health risks—burnout, unclear ownership, and misalignment—before they compound
- Maintaining trust under delivery pressure by surfacing and resolving disagreements early and directly
By year 1 you will be…
- Maintaining a high-functioning design practice for your Collective
- Influencing cross-functional partners on scope, priorities, and tradeoffs—pushing back clearly when work is misaligned
- Proactively managing dependencies and sequencing—ensuring stakeholders understand priorities, tradeoffs, and timelines
- Leading small cross-team efforts with defined scope and clear ownership
- Improving team-level processes—clearer requirements, better prioritization, stronger communication
- Coaching designers across many collectives
We’re looking for people who have:
- Player-coach leadership experience
- 3+ years of people management experience for Product Design team(s) or organization(s)
- Must have been for a consumer product at some point
- 8+ years of relevant experience, consumer, mobile app design experience required
- Exceptional eye for detail
- Experience with Figma
- Experience coaching designers on building research into their practice
- Experience partnering with animators and illustrators
- Bonus if you have experience working with Rive
- Technical acumen and experience designing for complex problems and tools
- Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- Player-coach leadership experience
- 3+ years people management experience for Product Design teams
- Experience with a consumer product (must have been on a consumer product)
- 8+ years relevant experience, including consumer mobile app design
- Exceptional eye for detail and strong visual craft
- Experience with Figma
- Experience coaching designers to build research into their practice
- Experience partnering with animators and illustrators
- Technical acumen designing for complex problems and tools
- Ability to self-direct and prioritize in a fast-paced startup environment
- Experience with Rive
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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