Director of Product, Customer Experience

Posted 6 Hours Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
200K-230K Annually
Expert/Leader
Energy
The Role
Lead the customer-facing product team owning dispatch, performance, settlement, metering, and financial experiences. Define strategy, grow PMs as a player-coach, partner cross-functionally, and deliver scalable, self-serve solutions that drive customer trust, retention, and value.
Summary Generated by Built In
About Voltus
Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. Our commercial and industrial customers and grid services partners generate cash by allowing Voltus to maximize the value of their flexible load, distributed generation, energy storage, energy efficiency, and electric vehicle resources in these markets.

At Voltus, we live by the mantra "doing well by doing good" — and that includes actively doing our best by our team, clients, and partners.
 
Role Overview
Voltus is seeking an exceptional Director of Product Management to lead the team that owns the core customer-facing aspects of our platform. Reporting to the VP of Product & Design, you will lead critical product areas including customer dispatch, customer performance, market settlement, customer hardware and metering data, and the overall customer financial experience — all of which are essential to driving trust, value, and retention for customers.

As Voltus scales into new resource types, customer segments, and markets, this is the role that turns our market-leading position into a market-leading customer experience — one that lets customers self-serve, understand their economics, and earn more value per MW under management. Success means helping customers win because we've made it easy for them to perform.

This is a high-ownership leadership role with the opportunity to define bold strategy, build and scale a high-performing PM team, and apply deep product expertise to some of the most complex, commercially meaningful problems in energy. It's also a player-coach role: you will coach and develop the PMs on your team while staying hands-on, driving delivery for core features yourself. You and your team will partner closely with our market platform PM team, engineering, design, energy markets, and commercial leadership to deliver intuitive, scalable solutions that make it easier for customers to participate in (and profit from) electricity markets. 
 
Voltus is a fully remote company. Candidates must reside and be authorized to work in the United States or Canada, aligned to a US time zone.

What You'll Do

  • Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience — from how customers enroll and manage their assets to how they understand and trust every dollar Voltus earns them.

  • Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession while staying close to the craft,  and modeling how AI raises the ceiling on what a small, sharp product team can deliver.

  • Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve, and one ready for new resource types, segments, and markets.

  • Collaborate cross-functionally with the market platform PM team, engineering, design, energy markets, GTM, and executive leadership to prioritize, build, and ship impactful solutions at scale.

  • Balance vision and execution, moving fluidly between long-term strategy and hands-on product design, discovery, experimentation, and iteration.

  • Own the metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency. You don't just ship features; you create outcomes.

Qualifications & Skills

  • 10+ years in Product Management, with at least 3+ years leading and scaling PM teams in high-growth environments.

  • Deep expertise in energy markets, specifically demand response, DER participation, energy storage, or grid services. You understand enrollment, dispatch, performance measurement, and settlement, and you can hold your own with our Energy Markets team. This is a hard requirement, not a nice-to-have.

  • Proven track record shipping customer-facing products at scale, ideally turning high-touch, data intensive, financially driven relationships into scalable, self-serve product experiences.

  • Player-coach orientation, you want to lead and develop a team and stay close to the craft, and you're energized by both.

  • Fluency turning economic complexity into trust. You've built experiences where customers need to understand the financials — earnings, settlement, performance.

  • A track record of bringing AI into how product teams work. You've introduced AI tools and practices into a product organization — not just shipped AI features — and measurably improved how your team does discovery, writes specs, prototypes, and ships features. You can bring skeptics along and set a standard others follow.

  • Scrappy and action-oriented. You move fast, make hard calls with incomplete information but honed intuition, and do what needs to be done.

  • Effective communicator and cross-functional influencer, including at the executive level.

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).
 
Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.
 
At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Skills Required

  • 10+ years in Product Management
  • At least 3+ years leading and scaling PM teams in high-growth environments
  • Deep expertise in energy markets (demand response, DER participation, energy storage, grid services)
  • Experience with enrollment, dispatch, performance measurement, and settlement processes
  • Proven track record shipping customer-facing products at scale, turning high-touch relationships into self-serve experiences
  • Player-coach orientation: lead and develop a team while staying hands-on
  • Experience building customer-facing financial transparency and earnings/settlement experiences
  • Track record of introducing AI tools and practices into product orgs (improving discovery, specs, prototyping, delivery)
  • Effective communicator and cross-functional influencer, including at the executive level
  • Authorized to work in the United States or Canada and aligned to a US time zone; company does not sponsor visas
  • Scrappy and action-oriented, able to make decisions with incomplete information
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The Company
HQ: San Francisco, CA
281 Employees
Year Founded: 2016

What We Do

Voltus aims to be the distributed energy platform that fulfills the promise of the energy transition. Voltus represents the “potential of us” to better manage energy through simple, cost and risk-free programs for distributed energy resources. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. What’s more, there are significant community benefits that accompany working with Voltus – a cleaner, more reliable energy future and dollars invested back into your business.

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