Benefits Analyst

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

What You'll Do:

Benefits Administration
• Administer day-to-day enrollment transactions including new hire elections, life event changes, dependent verifications, and open enrollment processing. 
• Serve as a first point of contact for employee benefits inquiries, responding via the HR/Benefits Service Desk ticketing system and email with accuracy and professionalism. 
• Process and audit benefits enrollments in the benefits administration system, ensuring data integrity and timely updates. 
• Manage the enrollment window process: generate eligibility reports, send employee reminders, and follow up on incomplete elections. 
• Process new hire benefits paperwork and enrollment forms for NALA countries (US, Canada, Brazil, Colombia, Mexico); coordinate documentation with regional carriers and brokers as required. 
• Maintain accurate employee records across the HRIS, benefits administration system, and vendor platforms; identify and resolve file feed discrepancies. 
• Support annual open enrollment preparation including employee communications, benefits administration system testing, and intranet content updates. 
• Sending company-wide email calendar invites, for benefit related presentations. 
Leave & Disability Administration
• Coordinate leave of absence administration across US, Canada, and LATAM programs including disability, family leave, and country-specific statutory leave types. 
• Maintain the LOA leave tracker; audit leave dates against vendor records and flag discrepancies for resolution. 
• Send leave-related documentation (repayment agreements, leave notices, acknowledgements) and maintain organized case files. 
• Process disability employer statements and support Canada disability LOA processes; pull and review ADA reports from the disability carrier. 
 
Vendor Operations & Invoice Management
• Submit carrier invoices to Accounts Payable; save and log weekly and monthly invoice reports from medical, dental, vision, and ancillary carriers. 
• Run monthly invoice audit reconciliations and benefit payroll deduction reconciliation audits for US and Canada. 
• Download and audit carrier invoices monthly prior to submitting to AP; process self-billed premium reports for applicable vendors. 
• Support vendor census submissions including monthly LATAM life insurance census and countryspecific reporting requirements. 
• Assist with vendor file feed audits and enrollment reconciliations between the HRIS and carrier systems
Compliance & Reporting
• Assist with ACA (1095-C/1094-C) review and filing support, COBRA administration, and HSA Customer Identification Program (CIP) audits. 
• Pull and distribute monthly spending account reports (HSA/FSA employee balances) to Finance; support FSA unsubstantiated claims processing. 
• Contribute to compliance calendar activities including COBRA reporting, state-specific reporting (SF HCSO, NY DBL/PFL), and annual SPD/WRAP document updates. 
• Maintain process documentation and intranet benefits content; support periodic audits of vendor admin access and system accuracy. 
 
Training & Operational Support
• Contribute to the onboarding and training of new Benefits team members by sharing knowledge of the processes, systems, and recurring tasks within your area of responsibility. 
• Support HR Operations counterparts in learning Tier 1 and Tier 2 benefits administration tasks to strengthen operational coverage across the Americas. 

What You Will Bring to Coupa:

• 2+ years of experience in benefits administration, HR operations, or a closely related field. 
• Familiarity with health and welfare benefit programs (medical, dental, vision, FSA/HSA, life, disability). 
• Experience with HRIS and benefits administration platforms; exposure to Dayforce or similar systems a plus. 
• Strong attention to detail with the ability to manage multiple recurring tasks accurately and on time. 
• Clear, professional communication skills with a service-oriented approach to employee interactions. 
• Proficiency in Microsoft Excel and standard office productivity tools. 
• Exposure to LATAM benefit programs or multi-country HR administration is a plus.