Director of Product, Customer Experience

Art of Problem Solving is seeking a Director of Product, Customer Experience to lead and evolve the end-to-end journey for families, from discovery through enrollment and ongoing engagement.

This role sits at the intersection of customer experience, marketing, and operations. You'll be responsible for shaping a clear, cohesive, and high-quality journey across our digital and operational touchpoints, ensuring families can easily understand, access, and continue within the AoPS ecosystem.

You will lead a team of product managers and work closely with design, engineering, operations, and academic teams. This is a highly cross-functional leadership role that requires strong product judgment, systems thinking, and the ability to drive alignment across a complex set of stakeholders.

The Director of Product, Customer Experience will:

• Shape how families experience AoPS from the moment they first hear about us to when they're fully engaged in the learning journey
• Make it easier for parents to understand what we offer, choose the right path, and create resources and communities to help parents support their kids along the way
• Lead and coach a team of product managers, supporting their growth and raising the bar for product thinking, execution, and collaboration
• Simplify a system that has grown complex over time, across our website, enrollment flows, and internal tools used by our campuses
• Partner closely with marketing, academics, operations, and engineering to create a cohesive and effective experience that reflects our brand identity
• Own product strategy and execution for the end-to-end customer journey, deciding what's worth building and driving to measurable outcomes
• Define what success looks like (conversion, activation, retention, student outcomes) and use that to guide decisions

The ideal candidate has:

• Led product work that spans multiple teams and systems, especially where user experience and operations are tightly connected
• The ability to zoom out to set direction, but also get into the details when something isn't working
• Strong product judgment with a focus on clarity, usability, and getting the right thing built, not just shipping quickly
• Experience managing product managers and raising the bar for how a team thinks and executes
• The ability to untangle messy systems and make them simpler and more coherent over time
• Comfort working in a technical environment, partnering closely with engineers, understanding constraints, and making solid tradeoffs without needing to write code
• The ability to bring people along, especially when the best path forward isn't obvious or teams have different perspectives
• A Data-informed approach to decisions, with the ability to define meaningful metrics and use them to evaluate impact
• Experience working on products that involve funnels, enrollment, or lifecycle journeys
• An understanding of how tools like CRM and marketing systems affect both the user experience and internal workflows
• Deep care for education and helping students build real problem-solving skills

Why Join AoPS: This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 170k-210k with a variable year-end bonus. Here are some things you can look forward to:

• Impact: As Director of Product, Customer Experience, you will shape the end-to-end journey for families across the AoPS ecosystem, ensuring that every touchpoint from discovery through ongoing engagement reflects the quality and mission that defines AoPS's commitment to developing the next generation of great problem solvers
• Flexibility: Casual work environment with a hybrid work week and flexible scheduling
• Benefits: Multiple options for Medical, Dental and Vision plans
• Future Planning: 401(k) with company match
• Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
• Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check: Please note that employment is contingent on the successful completion of a background check.

Work Authorization: Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS: Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.