Director Product, Core Payments - Coupang Pay

Director Product, Core Payments – Coupang Pay 

Location: Seoul, Korea 

ABOUT COUPANG 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We're in hyper growth mode and are now building on the success of our recent NYSE IPO with expansion into East Asia.  

Coupang is proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.  

At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world. 

ABOUT COUPANG PAY 

The fintech business of Coupang is reimagining financial services for both our consumers and sellers, so they can do more with their money.    

Coupang Pay focuses on delivering innovative payment and financial services solutions to everyone who uses the Coupang app — from customers buying products on Coupang.com, to marketplace vendors, and restaurants that offer their services via Coupang Eats. We develop solutions with our latest tech innovations to serve the growing needs of Coupang’s customers in Korea and Taiwan. This includes Coupay, an online wallet with a proprietary one-touch payment capability.  

On the lending front, we are rapidly scaling the Wow credit card, a co-branded card that offers industry-leading rewards. For sellers, we are building out multiple liquidity options to help them grow their business, using Korea’s first BaaS (Banking as a Service) capability. 

If you want to leverage your extensive experience within the fintech space, join us. We help customers spend less time checking out so they can spend more time shopping for what they love. 

THE ROLE 

We are looking for a seasoned product leader for our business who has deep experience in creating and scaling financial products that deliver a transformative customer experience. As Director of Product, Core Payments, you will be responsible for our consumer payments product across all our markets. As 100% of our GMV flows through Coupang Pay, these are truly large-scale and mission-critical systems, directly impacting the experience of millions of customers and supporting our international expansion. 

Key responsibilities:  

• Define the Product vision & strategy for Coupang’s Payments business.  

• Wow the customer by launching and scaling new innovative fintech products for our consumers and sellers across markets. 

• Drive growth, conversion increase and profitability by continuously improving the user-experience via experimentation, customer feedback and analytical insights. 

• Support our international expansion by implementing new local payment methods for our customers in Taiwan and Japan. 

• Execute our roadmap with urgency by partnering with stakeholders such as executives, business operations, design, data science, risk and engineering.  

• Build, inspire and lead a team of Product Managers responsible for the entire product life cycle from strategic planning through implementation. 

• Evangelize our fintech products both internally and externally with strong story-telling.  

Experience & Qualifications:  

• Track record of developing and scaling innovative payments products for a Tier 1 Fintech or Consumer Internet business.  

• Track record of managing high performing product development teams working in an agile environment with a rapid iteration cadence. 

• Proven ability to understand customer needs and translate that into compelling products and services.  

• Bachelor's degree in a technical/quantitative discipline.  

• Excellent written & verbal communication skills in English.  

• Understanding of the complexities of a marketplace/consumer platform model – preferred.  

Traits and Competencies  

• Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture. 

• Bias for action and willingness to get your hands dirty to get the job done. 

• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews. 

• Strong analytical and problem-solving capabilities: the ability to elicit insights and solve problems through analysis of diverse data. 

• Ability to think strategically and at the same time stay on top of tactical execution.