Director, Product Communications

About the role 

We are hiring for a Director of Product Communications on our Communications and Corporate Affairs team. As a senior leader on the Communications team, you will be responsible for developing a comprehensive product communications strategy that enhances Chime’s consumer, corporate, and engineering brands; supports our business goals; and advances our position as an innovative technology leader in the fintech industry. This role will focus on telling the story of how our products and technology works to consumers, policymakers, and investors. 

The base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Develop strategic communications campaigns: Develop and implement a comprehensive product communications strategy that supports key business goals and enhances the company’s reputation.
• Be a media relations expert: Build and maintain strong relationships with business, tech, and trade media outlets
• Collaborate cross functionally: Work closely with product management, marketing, and engineering teams to ensure consistent, clear, and compelling messaging across campaigns and channels.
• Own the story: Oversee all aspects of product launch communication plans, including media relations, internal communications, and writing of press-facing materials such as press releases, blog posts, product demos, and case studies.
• Measure effectiveness: Use first and third party data to measure the success of communication strategies and adjust accordingly to improve engagement and impact.
• Serve as a team leader: Serve as a leader on the Communications team and across the broader company, bringing best-practices to the function and mentoring junior employees to grow the overall capacity of the organization. 

To thrive in this role, you have

• Degree in Communications, Public Relations, Marketing, Business, or a related field.
• 7+ years of experience in corporate communications, public relations, or a related field, preferably within the fintech or technology sectors.
• Proven track record of managing product communications and media relations with a successful history of building and growing a function.
• Strong understanding of the fintech landscape and regulatory environment.
• Exceptional writing, editing, and verbal communication skills.
• Demonstrated ability to develop and execute strategic communication plans with measurable outcomes.
• Experience partnering with C-suite executives and promoting their visibility and thought leadership.
• Strong leadership skills, with experience managing – both directly and indirectly – high-performing teams
  

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

#LI-Hybrid