Director, Pro Referral

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

This Director position leads the Pro Referral service and platform, which connects consumers who are seeking help with their home projects with seasoned local professionals to help them get their jobs done. This leader runs the Pro Referral business – from strategy and positioning, to the ongoing operations, to customer and Pro support functions. Pro Referral is a service that is connected to both the online as well as the store experiences across the country, and given that, this leader works and collaborates with other leaders at The Home Depot who are responsible for those customer experiences to drive maximum utility and value for consumers and Pros alike.

Key Responsibilities:

• Partner with others across Home Depot to ensure operational areas are considered in project plans.

• Coordinate responsibilities of Operations Managers and Analysts. Support and partner with Operations Strategy Team in developing, staffing, piloting and implementing process improvements within the stores.

• Responsible for the overall project work flow and roll-out schedule in regard to operational area.

• Measure impact of changes and new projects on operational area.

• Remain up-to-date on operational area of expertise to meet requests for improvement and practice continuous process improvement.

• Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise.

• Use expertise in strategic thinking and process design to drive successful improvements in operational area; work toward quick implementation and quick return on investment.

• Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered by Operations Analysts and ensure needs of projects are met.

• Selects, develops, and motivates assigned staff.

Direct Manager/Direct Reports:

• This position reports to the Senior Director responsible for the Pro Digital businesses within the Pro organization.

• Direct and indirect reports typically include 5 professionals and numerous support associates.

Travel Requirements:

• Typically requires overnight travel  10% - 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 5+ years’ experience leading and motivating teams and driving growth in a digital business

• Proficient in managing and developing direct reports who lead others

• Demonstrated ability to lead both strategic planning and execution

• Skilled at building internal consensus and communicating effectively across all levels in a cross-functional environment

• Proficient in utilizing deep market and industry knowledge to achieve strategic objectives

• Proficient in communicating, building influence and developing relationships with functional and technical leaders across all levels in the organization

• Ability to translate technical concepts to a non-technical audience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Collaborates

• Manages Complexity

• Plans and Aligns

• Communicates Effectively

• Drives Results

• Demonstrated leadership and management skills

• Proven ability to manage positive business partnerships and work collaboratively with cross-functional teams

• Possesses process-orientation and analytical skills

• Proven ability to communicate, in writing or verbally, to audiences at varied levels

• Exceptional relationship building, influencing, communication, and presentation skills

• Demonstrated ability to present complex terminology to diverse audiences at various levels (including executive leaders)