About this role
The eFront Insight business, a part of Aladdin, is a fast-growing part of BlackRock’s Private Markets technology strategy, focused on building a best-in-class Private Markets Data and Analytical platform. The Insight business is a front-office platform for alternative investment professionals, creating an ecosystem connecting Limited Partners (Asset Owners / Funds of Funds), General Partners (Asset Managers), and Asset Servicers.
The Private Data Services (PDS) team is the backbone of this business, providing world-class expertise in the collection and validation of investment data for investors in alternative assets.
The Aladdin Business brings together professionals responsible for implementing and supporting our Aladdin clients, sales and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education.
Your role and impact
We are seeking an experienced leader to play a key role in the global leadership of Private Data Services. The role spans three core areas: global operations management, client management, and artificial intelligence (AI)-led transformation.
The successful candidate will be responsible for delivering high-quality operations at scale, strengthening the client experience, managing complex service and operational escalations, and driving the evolution of the operating model. The role will also lead opportunities to apply AI, automation and process improvement to simplify workflows, strengthen controls, enhance productivity, and deliver better outcomes for clients and the business.
Your responsibilities
In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities:
- Provide global leadership for Private Data Services operations, with accountability for timely and high-quality delivery, effective workforce and capacity management, operational resilience and scalable operating practices.
- Lead client engagement and manage complex client escalations, partnering across client, product, technology and operations teams to drive timely resolution while identifying and addressing underlying systemic issues
- Establish strong operating discipline across service quality, productivity, controls and operational risk, using appropriate metrics and governance to continuously improve performance.
- Lead AI-enabled transformation and automation initiatives, identify opportunities to simplify workflows, reduce manual intervention, and improve the quality, efficiency and scalability of service delivery.
- Drive end-to-end process improvement and operating model transformation, translating operational challenges and client needs into sustainable solutions and measurable business outcomes.
- Build and develop a high-performing global organization by strengthening leadership capabilities, succession and talent pipelines, establishing clear accountability, and fostering an inclusive and collaborative culture.
Your experience
- University degree in Accounting, Finance, Economics, Business or related discipline.
- MBA or other relevant postgraduate qualification preferred.
- 16–20 years of relevant experience in financial services, including significant leadership experience across operations, managed services, investment data, or related functions.
- Strong understanding of private markets, financial instruments, investment data and valuation concepts, with experience operating in complex, high-volume environments.
- Demonstrated experience in client management and complex escalations, with the ability to influence stakeholders, navigate competing priorities and drive issues through to resolution.
- Demonstrated track record of leading large-scale transformation, AI and automation adoption, and process improvement, with a focus on delivering measurable improvements in quality, efficiency, scalability and client outcomes.
- Strong strategic thinking, analytical and problem-solving capabilities, combined with experience in operational governance, change management, developing high-performing teams, and communicating effectively across functions and geographies.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
Skills Required
- University degree in Accounting, Finance, Economics, Business, or a related discipline
- MBA or other relevant postgraduate qualification
- 16-20 years of relevant experience in financial services
- Significant leadership experience across operations, managed services, investment data, or related functions
- Strong understanding of private markets, financial instruments, investment data, and valuation concepts
- Experience operating in complex, high-volume environments
- Experience in client management and complex escalations
- Ability to influence stakeholders, navigate competing priorities, and drive issues through resolution
- Track record leading large-scale transformation, AI and automation adoption, and process improvement
- Experience delivering measurable improvements in quality, efficiency, scalability, and client outcomes
- Strategic thinking, analytical, and problem-solving capabilities
- Experience in operational governance, change management, and developing high-performing teams
- Ability to communicate effectively across functions and geographies
BlackRock Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision plans with HSA/FSA options and telemedicine. Mental-health resources such as counseling/EAP, wellness incentives, and Calm access are also featured.
-
Retirement Support — Retirement programs include savings plans, employer-supported contributions described as competitive in summaries, and financial education resources. An Employee Stock Purchase Plan is also noted in certain locations.
-
Parental & Family Support — Parental leave is gender-neutral with up to 16 weeks for primary caregivers and 4 weeks for non-primary caregivers. Additional supports include adoption assistance, fertility benefits in some locations, childcare/elder-care resources, and nursing-mother programs.
BlackRock Insights
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
Gallery
BlackRock Teams
BlackRock Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
