As Director, Privacy, you will lead and evolve Zillow’s enterprise privacy compliance program across our online real estate marketplace, adjacent businesses, and internal operations. You’ll set and drive an enterprise-wide privacy strategy in a tech-forward, data-rich environment, ensuring privacy is built into products, experiences, and data platforms by design. You’ll cultivate a pragmatic, collaborative culture—working closely with Privacy Legal, InfoSec, Engineering, Product, Design, and other Compliance teams to deliver product-ready solutions to evolving privacy requirements.
You will get to:
Design and continuously improve the enterprise privacy program with Privacy Legal (governance model, roles and responsibilities, policies, forums, steering committees).
Build and maintain the privacy portfolio and roadmap (OKRs, maturity targets, mitigations, remediations) and report progress to senior leadership.
Launch and scale AI-driven tools and workflows for product advisory support, analytics, PIAs/DPIAs/RoPA, DSARs, TCPA/DNC, and compliance monitoring.
Establish enterprise privacy governance (steering committees, escalation paths, decision frameworks) and own internal policies, notices, standards, and operational playbooks.
Create evidence-based compliance by maintaining retention libraries of decisions, risk evaluations, controls, approvals, exceptions, and proof supporting audit, regulatory, diligence, and litigation needs.
Lead the privacy control framework across access/deletion/correction/opt-out requests, cookies/tracking tech, and marketing/communications rules (e.g., TCPA, CAN-SPAM), integrating with policy governance and exception management.
Champion privacy by design/default in technical architectures (identity, consent, preferences, logging, data minimization) in close partnership with Engineering, Product, Design, InfoSec, and Compliance.
Serve as an embedded privacy leader with product teams to interpret and operationalize evolving federal and state laws (e.g., CPRA, CDPA, UCPA, GLBA) and partner with Legal and Government Relations on horizon scanning and proactive strategies.
10+ years in privacy, data protection, or related risk/compliance roles within tech-forward or online platform environments (e.g., marketplaces, SaaS, fintech, ad-tech, consumer apps).
Deep knowledge of U.S. privacy laws (e.g., CCPA/CPRA, GLBA, TCPA, CAN-SPAM) and industry frameworks (e.g., NIST, ISO, PCI/NACHA); familiarity with GDPR.
Demonstrated experience maturing privacy programs (governance, policies, PIAs/DPIAs/RoPA, DSARs, notice/consent) aligned with data governance.
Proven ability to partner with product, design, engineering, and data/analytics teams—able to influence technical and UX decisions to implement privacy by design.
Strong collaboration record with Legal, Information Security, and Data Governance, including experience with records retention, data classification, and access controls.
Exceptional communication skills; able to simplify complex regulatory and technical topics for executive, business, and technical audiences.
Demonstrated people leadership and a builder mentality; bonus points for experience leveraging AI/automation, privacy tools (e.g., DataGrail, Securiti), and exposure to real estate or financial services.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
