Director, Pricing and Yield Management

The Director of Pricing and Yield Management is accountable for leading the development and execution of our pricing strategy and optimizing yield across the entire $29B portfolio for the Bank. The ideal candidate will possess a deep understanding of pricing methodologies, yield management, and market analysis, along with exceptional leadership skills to guide a dynamic team.

Position Responsibilities:

Leadership (25%)

• Lead and mentor a team of pricing professionals dedicated to pricing strategy, analysis and modeling.
• Foster effective people leadership and employee engagement through coaching, mentorship, and recognition and rewards.
• Lead and inspire the team to achieve business objectives, promoting a culture of excellence, teamwork, and high performance.
• Drive a culture of continuous learning, growth, and accountability, creating an environment that encourages innovation, collaboration, and professional development.
• Work closely with business line teams to ensure alignment and effective execution of pricing strategies.

Strategic Pricing and Yield Management (25%)

• Develop and implement pricing strategies: Formulate comprehensive pricing strategies to optimize revenue and market share while considering competitive dynamics and customer demand.
• Analyze market trends: Monitor and analyze market conditions, trends, and competitor pricing and pricing strategies to identify opportunities and threats.
• Lead the end to end execution of rate changes across the Bank’s product suite, in consultation with product owners
• Yield management: Implement yield management techniques to maximize revenue from inventory and resources, balancing supply and demand.
• Pricing models: Develop and maintain sophisticated pricing models and tools to support decision-making and forecasting.
• Deliver new pricing capabilities, working with external consultants and technologies as required, to enhance the Bank’s ability to optimize yield
• Revenue optimization: Collaborate with cross-functional teams to optimize pricing and revenue strategies across different channels and customer segments.
• Ensure customer level pricing remains compliance throughout the product lifecycle
• Establish strong governance and oversight for discretionary price levers in third party sales channels

Data Analysis and Reporting (50%)

• Develop robust datasets for modeling price sensitivity & customer level pricing
• Performance metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of pricing and yield management strategies.
• Data-driven insights: Utilize advanced data analytics and reporting tools to derive actionable insights and inform pricing decisions.
• Regular reporting: Generate regular reports and presentations to communicate pricing performance, market trends, and strategic recommendations to senior management.

Required Qualifications:

• Bachelor's degree in Business Administration, Economics, Finance, or a related field. MBA, advanced degree, CFA or professional accounting designation is an asset.
• 5-10 years experience in mortgage, deposit and/or lending pricing, revenue management, or a related field.
• Strong analytical and quantitative skills, with the ability to interpret complex data and make data-driven decisions.
• Strategic mindset with the ability to think critically and develop innovative pricing and yield management strategies.
• Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences.
• Proven leadership skills, with the ability to inspire and motivate a team to achieve exceptional results.
• Strong negotiation and influencing skills to effectively collaborate with internal and external stakeholders.
• Driven by results with a strong focus on achieving and exceeding targets.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
• Meticulous attention to detail with a commitment to accuracy and quality.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.