Director, Pre-sales, APAC

So, what’s the role all about?

NiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement. 

How will you make an impact?   

• Lead, manage, and coach international team of pre-sales experts across APAC, ensure alignment with company strategy and regional GTM activities.   
• Work closely with specialist pre-sales, sales, marketing, product house, partners, and regional leadership. 
• Engage, collaborate, and influence cross functional stakeholders in various roles and locations including services, supports, biz-ops and R&D to deliver business outcomes. 
• Lead and manage a team of portfolio solution engineers and help drive sales of the complete NiCE CX software portfolio. 
• Assist our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NiCE CX software portfolio. 
• Assist in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility. 
• Continuously build and maintain relationships with key and executive stakeholders in major sales cycle, including executive, financial, technical decision makers, and influencers within our prospects.

Have you got what it takes?

• Proven record of managing global pre-sales team in a challenging and global environment while maintaining a high level of responsiveness. 
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment. 
• Broad knowledge of call center technologies, automatic call distributors (ACD) and interactive voice response (IVR) systems. 
• Broad knowledge of digital self-service, messaging, and social media platforms. 
• Broad knowledge of workforce optimization and analytics practices and technologies. 
• Broad and up-to-date knowledge of Artificial Intelligence technologies, particularly in the Customer Experience domain.
• Basic knowledge of IP telephony, SIP trunk, WebRTC. 
• Experience in SaaS or CCaaS is preferable.
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner. 
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience. 

You will have an advantage if you also have:

• 10+ years of managing large global pre-sales team in a software company. 
• Previous experience managing Contact Centre/ CX Digital solutions teams are preferred.  
• Experience in working with various leadership stakeholders and executives.  

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