Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Director, POS (Point of Sale) Hardware
Overview
Shift4 is expanding globally and hiring a Director, POS Hardware who will own the end-to-end strategy, delivery, and performance of hardware products across our amazing SkyTab POS platform. This key leader will play a pivotal role in ensuring the hardware experience meets product goals, exceeds merchant expectations and upholds the highest standards of quality and reliability. The ideal candidate brings deep technical acumen, strong partner management skills and a merchant-first mindset. In addition, our Director will oversee the full hardware lifecycle, from development through launch and in-field performance, while building trusted relationships with partners and internal stakeholders. Success in this dynamic role requires the ability to inspire confidence, drive cross-functional alignment and lead teams toward a shared vision of operational excellence and innovation!
This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Ontario, Canada
Relocation assistance may be available.
Responsibilities
- Hardware Product Management & Quality
- Define and evolve hardware product requirements in collaboration with product, design, and Development teams.
- Develop and enforce hardware quality standards across the entire product lifecycle, from initial design to in-field performance.
- Lead hardware testing strategies, including reliability, environmental, and performance testing, ensuring products meet pre-launch quality thresholds.
- Hardware Partner Management & Delivery
- Own and manage relationships with hardware partners, logistics providers, and component vendors.
- Drive continuous improvement across manufacturing quality, cost, and supply chain efficiency.
- Support in-field troubleshooting of hardware and system integration issues, collaborating with technical and support teams to resolve escalations quickly.
- Cross-Functional Collaboration & Communication
- Serve as the central point of coordination between hardware, software, product, operations, and commercial teams.
- Clearly communicate product updates, hardware readiness, risks, and decisions to technical and non-technical stakeholders.
- Lead risk identification and mitigation planning across the hardware lifecycle.
- Merchant Experience & Support
- Oversee full system installation and deployment, ensuring networking and hardware setup meets merchant requirements.
- Provide training and enablement for merchant support teams and direct merchant engagements when needed.
- Act as the voice of the merchant gathering feedback, understanding usage challenges, and ensuring product refinements are merchant-informed.
Requirements
- 5+ years of leadership experience in hardware product management, operations, or supply chain (POS Industry preferred).
- Deep understanding of hardware development lifecycles, embedded systems and manufacturing processes.
- Proven track record of working with global OEMs, ODMs, and component suppliers.
- Strong analytical and troubleshooting skills, particularly in field hardware environments.
- Experience managing QA, testing, and certification processes for hardware platforms.
- Excellent communication and stakeholder management skills across technical and commercial teams.
- High attention to detail and passion for merchant experience and product quality.
Key Performance Indicators
- Delivery of individual KPIs and quarterly measurement standards for every member of of the Hardware product team
- Consistent quarterly improvement of three success standards:
- Defect Rate: Measures the number of defects or issues reported in each major hardware product on a monthly basis.
- Return Rates: Percentage of products by major product line returned by merchants due to defects or dissatisfaction.
- Vendor Performance: Evaluate the performance of each major hardware vendor based on delivery times, quality of components, and adherence to agreements.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
