Director, Plan Consulting
The Role
The Director, Plan Consulting role. It’s a strategic leadership position focused on enhancing the customer experience related to IRS Pre-Approved Document creation, with a strong emphasis on cross-functional collaboration, process optimization, and compliance.
Role Overview
Primary Focus: Oversee Plan Consultants who support document and ERISA compliance for 401(k)/403(b) plans.
Scope: All Workplace Investing (WI) markets, including TEM.
Key Partnerships: Legal, Implementation PMs, Client Relationship Managers, Sales.
Use your skills, experience and talents to be a leader in groundbreaking thinking and visionary goals. You will take the lead as you:
Draft key objectives, strategies and apply the data to make business decisions
Accountable for the Plan Consulting process, delivering in the service model and communicating the service needs with business partners
Lead, manage and collaborate with cross-functional teams, business partners and stakeholder management for The Plan Consulting process
Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with the Plan Consulting strategy.
The Expertise and Skills You Bring
Bachelor’s degree (required).
Management experience (multi-site teams preferred).
Agile methodology experience (preferred).
ASPPA designation (preferred).
Proven success in process improvement and escalation resolution.
Strong communication and presentation skills.
KPI management and risk mitigation.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
The Plan Consulting team is part of the WI Implementation team within Workplace Investing (WI).
Client Support is offered all markets within WI.
Services include:
Primary Client Contact for IRS Preapproved Document Creation
Technical/data support for clients and partners.
Participation in assigned projects as required
Stakeholders include our clients (Plan Sponsors), Managing Directors (Fidelity Relationship Managers), Senior Management, Legal, and Associates across Implementation and Internal Business Partners.
The Director - Compliance will report to the Vice President of Volume Submitter Implementations.
Certifications:Category:ComplianceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Top Skills
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
