Director - Personal Shopping @MYTHERESA

To support our Personal Shopping team we are searching for a Director Personal Shopping North America to be based in our New York office.

WHAT YOU WILL DO

• Own the performance and growth of the Personal Shopping function across North America

• Drive regional revenue targets, productivity, and contribution to overall e-commerce sales

• Partner with leadership to align on strategy, targets, and expansion opportunities

• Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.

• Set clear KPIs and performance expectations, fostering a culture of accountability and excellence

• Build and scale a best-in-class team to support continued growth

• Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service

• Ensure a seamless, elevated experience across all touchpoints

• Act as a brand ambassador, representing Mytheresa’s standards of luxury and service

• Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies

• Optimize client segmentation, retention, and reactivation efforts

• Identify opportunities to increase client lifetime value and repeat business

• Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America

• Partner with cross-functional teams to deliver elevated, revenue-driving experiences

• Utilize activations to acquire, retain, and grow key client relationships

• Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa’s global Personal Shopping strategy

• Partner with Technology and Product teams to enhance clienteling tools and capabilities

• Stay ahead of industry trends to continuously innovate the client experience

WHO YOU ARE

• 8–12+ years of experience in luxury retail, e-commerce, or personal shopping

• Proven track record of leading high-performing, client-facing teams across a region

• Deep understanding of the North American luxury client

• Analytical mindset with the ability to translate data into actionable strategies

• Exceptional communication and relationship-building skills

• Passion for luxury fashion and delivering an elevated client experience

WHAT WE OFFER

• Annual salary up to $200k+ bonus + clothing allowance

• Paid time off

• Special leave of absence

• Language and e-learning courses

• Staff discount of up to 30%

• Discounted membership for selected sports platforms & gyms

• 401K Plan

• Medical & dental insurance

• Life insurance

• Long-term disability insurance

• Medical leave family coverage

• Social Day

• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.