Director of Performance Improvement

About Our Company: 

At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. We work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups. 

We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission. 

Location: In office position based out of our Houston or Austin office or Fully Remote role 

Summary Description: 

We are seeking an accomplished and highly experienced Healthcare Revenue Cycle Management Consultant to join our team. This is a pivotal role that will focus on optimizing revenue cycle performance and driving growth initiatives. The ideal candidate will have a deep understanding of healthcare revenue cycle operations, proven strategic advisory capabilities, and a strong track record of delivering measurable improvements across the revenue cycle. This role requires a strategic thinker with deep industry experience in Acute and Ambulatory Care, Physician Practice, and Outpatient Clinics.

Job Responsibilities:

• KPI Assessment and Analysis:
  • Evaluate current revenue cycle KPIs and performance metrics across various service lines.
  • Analyze trends, identify gaps, and provide actionable insights to optimize performance.
  • Develop and implement KPI dashboards and reporting tools for ongoing performance monitoring and improvement.
• Revenue Cycle Optimization:
  • Perform comprehensive assessments of the end-to-end revenue cycle, including patient access, coding, billing, and collections.
  • Identify inefficiencies, bottlenecks, and revenue leakage.
  • Propose and implement strategies to streamline processes, enhance revenue capture, and reduce cycle times.
• Strategic Advisory:
  • Collaborate with healthcare organizations to understand their specific challenges and strategic objectives.
  • Provide expert advice on best practices, industry standards, regulatory compliance, and emerging trends in revenue cycle management.
  • Develop tailored strategies to address unique organizational needs and improve overall revenue cycle performance.
• Change Management and Training:
  • Support organizations in implementing process changes and technology solutions.
  • Design and deliver training programs and workshops to ensure successful adoption of new procedures and tools.
  • Facilitate smooth transitions and foster a culture of continuous improvement and adherence to best practices.
• Reporting and Documentation:
  • Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and outcomes.
  • Document process changes, improvement initiatives, and success stories to support knowledge sharing and replication across the organization.
• Client Relationship Management:
  • Build and maintain strong relationships with clients, serving as a trusted advisor.
  • Address client concerns and provide ongoing support to ensure successful project outcomes and sustained improvements.

Skills and Education: 

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field. Advanced degree (e.g., MBA, MHA) preferred.
• Minimum of 10 years of progressive experience in healthcare revenue cycle management, with a focus on strategic advisory, KPI assessment, and process improvement.
• In-depth knowledge of revenue cycle processes, including coding, billing, collections, and payer relations.
• Proficiency in data analysis, KPI development, and performance measurement with the ability to translate insights into actionable strategies.
• Strong financial acumen and experience in articulating value propositions that align with business growth objectives
• Strong problem-solving skills and the ability to develop practical solutions.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and effectively engage and influence stakeholders at all levels
• Experience with revenue cycle management software and tools.
• Relevant certifications (e.g., Certified Revenue Cycle Representative (CRCR), Certified Professional Coder (CPC), Certified Healthcare Financial Professional (CHFP)) are a plus.

Company Benefits and Perks: 

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. 

• Access to a 401(k) Retirement Savings Plan. 
• Comprehensive Medical, Dental, and Vision Coverage. 
• Paid Time Off. 
• Paid Parental Leave. 
• Paid Holidays. 
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. 

If you are a dedicated and experienced Chief Revenue Officer ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.