As Director, People Operations, you will lead a global team delivering scalable, high-impact services across the employee journey. Reporting to the VP, People Operations, Rewards, and Technology (PORT), you will own onboarding, contingent workforce, service delivery, global mobility and immigration, and HR compliance. As a member of the PORT Leadership Team, you will drive business outcomes through operational excellence and deliver a frictionless employee experience. This role requires a strategic, hands-on leader with strong execution and cross-functional influence.
ResponsibilitiesPeople Operations Leadership
- Lead and develop a high-performing global team
- Establish operating models, SLAs, and metrics to improve quality and efficiency
- Own contingent workforce strategy and management and make key decisions as it relates to the business (including vendors, compliance, cost)
- Oversee global onboarding operations to deliver a consistent, high-quality new hire experience
- Guide People Operations workstreams for company-wide initiatives (e.g., M&A)
- Drive strategic priorities in partnership with Finance, Audit, Legal, Procurement, People Technology, Talent Acquisition, Workforce Planning, HR Business Partners, and HR PMO
- Influence decisions and ensure execution; act as a trusted advisor on People Operations
- Lead complex change across People Operations by aligning stakeholders to strategy, and ensuring sustained adoption of new priorities, and ways of working
Global Mobility
- Oversee global mobility and immigration programs
- Serve as escalation point for complex immigration and relocation matters
- Collaborate with Legal to monitor regulations and ensure compliance and program effectiveness
Service Delivery & Innovation
- Own service delivery strategy and continue to modernize our support model in partnership with technology teams
- Simplify and standardize employee-facing processes and knowledge management
- Expand support through automation, self-service, and AI
- Leverage data to identify friction, measure performance, and improve outcomes
- Advance adoption of AI and emerging technologies to enhance the employee experience
Compliance & Governance
- Own the global HR Compliance program (policies, controls, risk, governance)
- Oversee HR risk initiatives (SOX, HRIS data integrity, background checks, work authorization)
- Partner with Legal, Privacy, Trust & Security, and Internal Audit to strengthen controls
- Ensure compliance reporting (e.g., EEO-1, OFCCP) and data accuracy via audits
- Track regulatory changes and adapt programs proactively
- 10+ years in People Operations or HR Operations
- Experience leading global teams in complex environments
- Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration
- Track record leading large-scale, cross-functional initiatives
- Strong stakeholder management and influencing skills; clear communicator
- Data-driven with strong operational rigor
- Balances strategy and execution with strong ownership
- Experience leveraging AI and automation to improve operations
- Strong understanding of US employment law; working knowledge of international HR compliance
- Experience in a global technology or SaaS company
- Experience transforming People Operations at scale across company stages
- Demonstrated focus on innovation and continuous improvement
US Zone 1
This role is not available in Zone 1
Skills Required
- 10+ years in People Operations or HR Operations
- Experience leading global teams in complex environments
- Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration
- Track record leading large-scale, cross-functional initiatives
- Strong stakeholder management and influencing skills; clear communicator
- Data-driven with strong operational rigor
- Balances strategy and execution with strong ownership
- Experience leveraging AI and automation to improve operations
- Strong understanding of US employment law; working knowledge of international HR compliance
What the Team is Saying
Dropbox Compensation & Benefits Highlights
How does [COMPANY_NAME] ensure its pay and bonus plans are competitive?
Dropbox ensures base pay and bonuses are competitive by benchmarking pay using formal compensation surveys to create salary ranges and bonus targets, and conducting twice-yearly reviews aligned with performance.
Employees describe pay and bonuses as competitive and performance-driven.
Dropbox Insights
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
