Director, People Operations
Remote (Full Time)
Compensation: $165,000 per year
About Us
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
Role Description
The Director of Human Resources (HR Operations) will join Zócalo Health during a period of rapid growth and increasing organizational complexity. This role exists to expand upon our foundation and own the operational backbone of HR, ensuring consistent execution, regulatory compliance, and a strong employee lifecycle experience as the company scales. As part of a fast-growing organization, this leader will take full ownership of HR administration and compliance execution, freeing People & Compliance leadership to focus on strategy, systems, and future-state design.
This position reports to the Chief People & Compliance Officer.
The Director of People Operations will contribute in the following ways:
- Own day-to-day HR operations, including benefits, payroll, leaves of absence, and employee records
- Manage and develop a small team
- Lead HR investigations and ensure proper documentation and process consistency
- Own the employee handbook and ensure timely updates aligned with legal and operational changes
- Oversee PTO administration and policy enforcement
- Ensure compliance with federal, state, and local employment regulations
- Maintain audit-ready HR documentation and workflows
- Partner with Legal, Finance, and People leadership on employment-related risk mitigation
- Build scalable HR processes that support growth beyond 250 employees
Qualifications
- 8+ years of progressive HR experience, including ownership of HR operations
- Prior experience in a scaling organization (startup or high-growth environment strongly preferred)
- Deep working knowledge of employment law, HR compliance, and investigations
- Experience managing HR administrators or coordinators
- Strong operational judgment and attention to detail
- Ability to operate independently and bring structure to ambiguous environments
What you can expect from Zócalo Health
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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What We Do
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community. Our mission is to eliminate barriers to healthcare access. At Zócalo Health, each member is paired with a dedicated community health worker (promotora de salud) to create a personalized, relationship-based partnership. This approach enables us to better understand each member's goals, values, and unique cultural background. Studies have demonstrated that such relationship-centered care leads to improved health outcomes over time. Our comprehensive care model focuses on prevention, primary care, behavioral health, and traditional practices, all working together in harmony to support our members' well-being. We believe in promoting holistic wellness that encompasses physical, mental, social, and spiritual aspects, ultimately empowering our members, families, and communities to thrive. Experience the Zócalo Health difference today and join our growing community of satisfied members!
