Director, People Operations

Headquartered in Bellevue, WA, Sono Bello is America’s number one cosmetic surgery specialist, focused exclusively on advanced body contouring procedures including laser liposuction and excess skin removal. With more than 165 locations across the U.S. and a team of over 170 expert surgeons, we are proud to help thousands of patients achieve life-changing results every year. 

At Sono Bello, our success starts with our people. We’re committed to creating an environment where talented professionals can grow, make a meaningful impact, and take pride in the work they do every day. Whether you’re caring for patients, supporting clinical teams, or driving innovation behind the scenes, your work directly contributes to helping people look and feel their best. As we continue to expand into new markets, we’re looking for passionate, driven individuals who want to build their 
careers with a company that is shaping the future of aesthetic medicine.

SUMMARY 
The Director, People Operations leads the strategy, design, and continuous improvement of the People Team’s operational foundation: support center, HR systems, people data and reporting, policy, process, and employment compliance. Reporting to the SVP, People, and serving as a trusted advisor to the leadership team, this leader builds scalable, compliant, and efficient people programs that deliver a consistent, high-quality experience for team members and managers across our multi-state footprint. 

The Director leads the People Team Operations function, including the support center, and partners closely with HR Business Partners, Talent Acquisition, Finance, Legal, IT, Operations, and external vendors to ensure our programs are market competitive, financially responsible, operationally efficient, and aligned with business priorities. We are looking for a Passionate, Results-Motivated leader who moves fast, challenges the status quo with courage, and brings an owner mindset to every system, process, and dollar the People Team touches. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
HR Operations & Service Delivery 
• Lead the People Team Operations function, including the support center and ticketing system, setting service standards, workflows, and documentation that deliver timely, accurate, and empathetic support to team members 
and managers. 
• Own the design and governance of employee lifecycle change processes, including new hires, terminations, and data changes, ensuring accuracy, strong controls, and a seamless experience. 
• Drive continuous improvement by identifying, piloting, and scaling process and automation enhancements that reduce manual work, strengthen controls, and improve data accuracy, using a test-and-learn approach and monthly sprints to deliver progress with urgency. 

Systems, Data & Analytics 

Own the HRIS strategy and roadmap, including optimization, data integrity and governance, automation, and self service functionality, partnering with HR, IT, Finance, and vendors to realize the full capability of our systems. 
• Establish and maintain HR dashboards, operational metrics, and define the KPIs that connect people programs to measurable outcomes, including workforce trends, program effectiveness, cost drivers, compliance risk, and service levels. 
• Translate data into insight and present clear, actionable recommendations to executive leaders, taking ownership of results and recommending course corrections when the numbers call for them. 

Compliance, Policy & Risk 
• Build and lead the HR compliance program in partnership with HR leaders, Legal, and external advisors, covering employment, compensation, benefits, leave, recordkeeping, reporting, and privacy requirements across federal, state, and local jurisdictions. 
• Own the policy framework, ensuring all policies are current, compliant, consistently applied, and clearly communicated, and monitor regulatory changes, industry trends, and emerging technology to recommend proactive 
updates. 
• Manage vendor, broker, consultant, carrier, and system partner relationships, including contracts, performance expectations, service quality, and cost effectiveness. 
• Govern HR programs to ensure cost effectiveness, market competitiveness, and internal equity across the organization.

Leadership & Partnership 
• Serve as a trusted advisor to the SVP, People and the leadership team on HR operations, people data, systems, compliance, and team member experience, offering candid, data-informed counsel and engaging in bold 
conversations when risk or opportunity requires it. 
• Lead, coach, and develop the People Operations team, setting clear priorities, service standards, and accountability, building career growth paths, and celebrating team wins both large and small. 
• Partner with HR Business Partners and business leaders to support organizational change, policy interpretation, and benefits questions, serving as an agent of change and steward of culture in all transformational initiatives. 
• Equip managers with practical guidance, training, and tools that translate complex operations topics into consistent practice, including strengthening performance management processes and a culture of consistent feedback. 
• Model all seven of our Cultural Pillars through confidential, ethical, inclusive, collaborative, and service-oriented leadership. 

REQUIRED SKILLS 
• Strategic and operational leadership, with the ability to translate business priorities into scalable HR operations, systems, and service models 
• Deep expertise in HRIS and HR technology, including workflow design, automation, reporting, and data governance 
• Strong analytical skills, including the ability to interpret data, identify trends, build reports, model costs, and present recommendations to executive leaders 
• Proven project and change management skills, with a record of driving cross-functional initiatives to completion with tenacity and resourcefulness 
• Consulting and influencing skills, with the courage to challenge the status quo and influence in all directions 
• Thorough understanding of federal, state, and local employment laws, with the ability to interpret regulations and advise leaders accordingly 
• Business acumen and the ability to understand key business drivers within a multi-state, multi-location operating model 
• Excellent verbal and written communication skills, including the ability to simplify complex topics for managers and team members 
• Excellent interpersonal and service skills, with a genuine commitment to the team member and manager experience 
• Excellent time management and prioritization skills, with a bias for action and a proven ability to meet deadlines 
• Strong people leadership skills, including coaching and developing a team to raise capability and create opportunity for career growth 

EDUCATION & EXPERIENCE REQUIRED 
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience 
• Minimum of 10 years of progressive HR experience, including at least 5 years leading HR operations, HRIS, or compliance functions, with a preference for multi-state, multi-unit environments 
• Demonstrated success improving HR operations, HRIS functionality, workflows, reporting, data governance, and process documentation 
• Demonstrated success leading complex, cross-functional projects from design through delivery 
• SHRM Senior Certified Professional (SHRM-SCP) or SPHR certification preferred 

PHYSICAL DEMANDS 
• Prolonged periods of sitting at a desk and working on a computer 
• Ability to lift up to 15 pounds at times 
• Ability to access and navigate each department at the organization’s facilities 
• Regular use of the telephone and computer to communicate with internal and external customers and vendors 
• Regular use of hands or fingers to handle or feel, and the ability to talk and hear 
• Close vision required 
• May require working under stressful conditions due to deadlines and time constraints

COMPENSATION:

At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $150,000 - $185,000 + Bonus.

Benefits: 

#LI-Hybrid #LI-VB1

#LI-Hybrid #LI-VB1