The Role
Leads People Operations strategy and team performance while partnering with executives on organizational growth, talent management, engagement, succession planning, and employee relations. Oversees benefits, onboarding, leave administration, compliance, HR policies, safety programs, immigration processes, and HRIS optimization. Uses AI-driven analytics and workforce tools to improve retention insights, reporting, and operational efficiency.
Summary Generated by Built In
The Director of People Operations is a strategic and influential leader who shapes the employee experience while driving people initiatives that support business growth and success. This role partners closely with senior leadership to align HR strategies with organizational objectives, lead a high-performing People Operations team, and foster a culture of engagement, accountability, and inclusion. The Director oversees key functions including talent management, employee relations, benefits administration, and HR compliance, serving as a trusted advisor to leaders across the organization. This is an exciting opportunity to make a meaningful impact by enhancing people programs, optimizing processes, and helping employees and the business thrive.
Location:
- Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
- Remote work from home on Mondays and Fridays
About the Role - Key Responsibilities:
Strategic Partnership
- Partner directly with the VP of People to align operational workflows, culture initiatives, and organizational growth strategies with broader business objectives
- Utilize AI-driven analytics and workforce tools to evaluate HR metrics, predict retention trends, and present actionable data to the VP of People and executive leadership
- In partnership with the VP of People, coach and advise leaders on performance enablement, team dynamics, and organizational design
- Oversee performance management frameworks, employee engagement initiatives, career architecture, and succession planning
- Lead high-impact People initiatives and cross-functional projects as directed by the VP of People and CFO
Benefits & People Operations
- Oversee end-to-end benefits strategy and administration: including open enrollment, broker management, total rewards, wellness initiatives, and FMLA/leave monitoring
- Manage, mentor, and build a high-performing People Operations team onboarding, benefits support, and general administration
- Oversee new-hire onboarding programs, retention efforts, and exit interview analytics to drive continuous improvement
- Manage complex employee relations issues with empathy and discretion, partnering with the VP of People and legal counsel as necessary
Compliance, Systems & Safety
- Maintain deep knowledge and oversight of federal, state, and local employment laws (including ADA, COBRA, EEO, FLSA, and FMLA)
- Develop, maintain, and interpret company-wide policies, employee handbooks, and immigration sponsorship programs in alignment with corporate standards
- Own, optimize, and scale the company's HRIS ecosystem, integrating modern software tools to deliver real-time reporting and administrative efficiency
- Oversee company safety protocols and the Illness & Injury Prevention Program (IIPP)
About You - Essential Qualifications:
- Bachelor’s degree
- 10+ years in an HR leadership role at a mid-sized company
- SHRM, SPHR or PHR certification desired
- Demonstrated experience leading, coaching, and scaling a People Operations team
- Proven ability to work closely with executive leadership to execute company-wide talent strategies
- Hands-on experience using HR tech, modern HRIS platforms, and AI-driven or advanced analytical tools to optimize workforce planning and operations
- In-depth knowledge of health and welfare plan administration, leave policies (FMLA/ADA), and total rewards strategies
- Strong command of federal and state employment regulations, compliance frameworks, and immigration programs
- Exceptional communication, conflict resolution, and active listening skills, with high ethical standards and absolute discretion
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.
- $160,000 - $200,000 per year
Perks & Benefits at a Glance
- Generous time off:
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- Hybrid Work Environment
- Free Parking: covered and EV charging stations
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
About Us
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/
or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#LI-Hybrid
Skills Required
- Bachelor's degree
- 10+ years of experience in an HR leadership role at a mid-sized company
- SHRM, SPHR, or PHR certification
- Experience leading, coaching, and scaling a People Operations team
- Experience partnering with executive leadership to execute company-wide talent strategies
- Hands-on experience with HR technology, modern HRIS platforms, and AI-driven or advanced analytical tools
- Experience with health and welfare plan administration, FMLA and ADA leave policies, and total rewards strategies
- In-depth knowledge of federal and state employment regulations, compliance frameworks, and immigration programs
- Exceptional communication, conflict resolution, active listening, ethical judgment, and discretion
- Authorization to work full-time in the United States without employer sponsorship
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The Company
What We Do
Laserfiche develops intelligent content management and business process automation software that accelerates how business gets done. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations to boost productivity and deliver digital-first customer experiences.
Why Work With Us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
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