Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Define and drive the People Operations Excellence strategy and roadmap aligned to HR and business priorities
Design, implement, and facilitate cross-functional governance for prioritization and decision-making on service, process, and system changes, with decision rights clearly aligned to Global Process Owners, Solution Experts, HR Technology, and People Services
Govern and prioritize a global portfolio of continuous improvement initiatives, ensuring clear ownership and execution accountability within Global People Operations and relevant functional teams
Establish and enable a structured continuous improvement approach across People Operations
Define the framework for integrating business process insights and service feedback to inform prioritization of improvements, in close partnership with service experience leads
Educate and support global process owners and solution experts with process improvement expertise (process mapping, redesign, benchmarking)
Apply a data-driven approach to benchmark and improve efficiency and effectiveness across regions
Identify and advance opportunities for automation, AI enablement, simplification, and innovation in partnership with HR Technology and COE
Qualifications:
Bachelor’s degree in HR, Business, Operations, or a related field; advanced degree preferred
+10–15 years of experience in HR Operations, shared services, transformation, or operational excellence, including leadership roles in complex, global environments
Proven track record of leading global continuous or transformation initiatives, delivering measurable business impact at scale
Experience working in or with global People Services / HR shared services organizations
Demonstrated ability to operate at Director level, influencing senior stakeholders across HR and relevant other functions, business as relevant
Strategic & functional expertise:
Strong expertise in process optimization and global standardization across HR services
Governance models and decision frameworks
Change management and cross-functional coordination
Portfolio or program management (lightweight, business-focused)
Strong capability to translate strategy into structured execution frameworks and measurable outcomes
Strong analytical capability, with experience using data and insights to drive decision-making and prioritize improvements
Proven ability to identify and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams
Excellent stakeholder management and facilitation skills at senior levels
Ability to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs
Experience with HR platforms (e.g., Workday) and case management environments preferred
Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma), with focus on scalability and business impact (not only technical application)
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Skills Required
- Bachelor's degree in HR, Business, Operations, or related field
- Advanced degree
- 10-15+ years experience in HR Operations, shared services, transformation, or operational excellence with leadership in global environments
- Proven track record leading global continuous or transformation initiatives with measurable business impact at scale
- Experience working in or with global People Services / HR shared services organizations
- Demonstrated ability to operate at Director level, influencing senior stakeholders across HR and other functions
- Expertise in process optimization and global standardization across HR services
- Experience designing governance models and decision frameworks
- Change management and cross-functional coordination experience
- Portfolio or program management (lightweight, business-focused)
- Ability to translate strategy into structured execution frameworks and measurable outcomes
- Strong analytical capability using data and insights to drive decision-making
- Proven ability to identify and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams
- Excellent stakeholder management and facilitation skills at senior levels
- Ability to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs
- Experience with HR platforms (e.g., Workday) and case management environments
- Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma) with focus on scalability and business impact
What We Do
Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
