Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.
Fairmont Hotels & Resorts
Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Job DescriptionThis generalist role provides operational Talent & Culture support across the region, assisting with the execution of company and brand strategic initiatives, processes, ensuring smooth operations, compliance with regulations, and delivery of Talent & Culture services.
Primary Job Functions:
- Lead and support daily office and P&C initiatives within the New York City office
- Support the Corporate Director, P&C with onboarding and offboarding of new colleague within the office
- Ensuring compliance with state laws are adhered to within the office P&C practices and policies
- Support the development and execution of P&C operational initiatives such as policy development, compliance, and annual people and culture programs
- Provide guidance and direction to Hotel Talent & Culture Directors as it relates to programming/policies/procedures/compliance and employee relations.
- Oversee the effective execution and completion of hotel Employee Engagement Action Plans, hosting monthly update calls with property GMs and Directors, T&C to review progress
- Manage Taskworld platform for hotel openings, assisting GM and Regional Director, T&C with the recruitment of key leadership roles in the absence of Director, T&C.
- Provide guidance to field GMs and Directors, T&C on annual performance review, goal setting and talent review, ensuring 100% the completion
- Manage HR Metrics, reviewing for trends, red-flags, areas of concern, investigating rot cause, and working with VP, Talent & Culture and Regional Director, Talent & culture to develop initiatives to improve
- Lead P&C field reviews, implement action plans where needed and ensure completion of action plans to improve the health of the P&C function
- Onboard new Directors, People & Culture
- Support VP People & Culture with the onboarding of new General Manager, inclusive of system set-up, profile creation, training and goal setting alongside their VP Operations
- Participate in P&C workgroups established for global initiatives
- Stay abreast of employment legislation across region, educating field as required and identifying where new SOP’s may be require
- Assist with labour relation planning, data collection, collective bargaining costings and action planning
- Liaise with Director, Benefits as it relates to benefit concerns across region and participate in property T&C Annual Benefit planning and quarterly benefit utilization calls
- Conducting investigations as required
Conducting T&C reviews at properties and developing action plans
Qualifications- Degree in HR or related discipline preferred
- Previous experience in hotel operations at a Director level
- Ability to travel occasionally
- Demonstrated ability to effectively deliver engaging presentations to large audiences
- Excellent attention to detail with strong communication skills
- Ability to build strong relationships and connect with others
- Excellent knowledge of Microsoft Office applications
- Previous experience with Taleo/Oracle Talent Acquisitions systems is an asset
Office based in New York City
Salary range between $160,000 – 200,000 USD Gross
Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Skills Required
- Degree in HR or related discipline
- Previous experience in hotel operations at a Director level
- Ability to travel occasionally
- Demonstrated ability to effectively deliver engaging presentations to large audiences
- Excellent attention to detail with strong communication skills
- Ability to build strong relationships and connect with others
- Excellent knowledge of Microsoft Office applications
- Previous experience with Taleo/Oracle Talent Acquisitions systems
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What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
