Director, Pension Administration

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is currently seeking a Director to join our Pension Plan Administration department. This leader will effectively represent our department to clients, contribute to its evolution, and act as a senior manager for mandate delivery.

Being part of our team means:

• Collaborating with a dynamic team.

• Thriving through stimulating mandates and projects.

• Having career opportunities that allow for professional development.

• Working in a hybrid mode, both in the office and remotely, or entirely remotely.

• Benefiting from a flexible schedule and a comprehensive benefits program.

Your responsibilities :

• Represent the TELUS Health Pension Plan Administration department to current clients and during submissions.

• Contribute to the evolution of the TELUS Health Pension Plan Administration department.

• Stay updated on industry practices and share new developments to benefit the team.

• Act as a senior service manager for client accounts.

• Supervise and oversee team resources.

• Support the team in the execution of various mandates and projects.

• Develop the budget for the mandates you are involved in and ensure compliance.

• Increase client satisfaction by listening to their needs and proposing innovative solutions.

• Propose improvements to our various processes.

• Develop new business relationships, new agreements with existing clients, and contribute to developing new markets with potential clients.

Core Qualifications

• A minimum of 12 years of relevant experience

• Bachelor's degree in mathematics, finance, administration, actuarial science, or any other relevant field

• Excellent organizational, control, and planning skills

• Ability to analyze situations and solve problems

• Communication skills and ability to develop and maintain good interpersonal relationships

• Strong team management skills

• Motivational leadership

• Strong customer service skills

• Good command of French and English, both spoken and written

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.